eGain Interview Questions | Glassdoor.co.uk

eGain Interview Questions

Updated 20 Nov 2018
58 Interview Reviews

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  1. Helpful (1)  

    Software Engineer Interview

    Anonymous Interview Candidate in Sunnyvale, CA (US)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 5+ weeks. I interviewed at eGain (Sunnyvale, CA (US)) in April 2012.

    Interview

    I was referred to eGain through a non-profit employment agency.

    The first step was an e-mail questionnaire with the "classic" questions: describe my previous project, how I dealt with difficult situations, my desired compensation and why I would be a good candidate.

    This was followed by an on-site interview with what was supposed to be three people. The first was an engineer who asked me a few technical questions; I don't remember much about them, except they weren't too difficult. Next up was a systems architect who asked me how I'd design the infrastructure for a large-scale web service. The interview ended early because the third person, the VP, was not able to come that day.

    Although I felt things went fairly well, I did not hear from the company since. I e-mailed them a week later to inquire about my status, and only then was I told they would not be moving forward.

    Interview Questions

    • How I would design the infrastructure for a large-scale web application.   Answer Question

  2.  

    Software Engineer Interview

    Anonymous Interview Candidate in Sunnyvale, CA (US)
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through college or university. I interviewed at eGain (Sunnyvale, CA (US)) in November 2012.

    Interview

    No phone interview. Only on-site interview.

    Interview Questions

  3. Helpful (2)  

    Web Developer Interview

    Anonymous Interview Candidate in Sunnyvale, CA (US)
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through other source. The process took a week. I interviewed at eGain (Sunnyvale, CA (US)) in May 2014.

    Interview

    I had an extensive phone interview with a person in the company to whom I would be reporting directly. we hit it off really well. I was asked a fair number of tough questions and answered them to the best of my ability, but nothing inordinately complicated. Then I was invited to drive down from San Francisco to Sunnyvale for a face-to-face with several of the staff there. A couple of interviews went fine. The last interview was literally the worst and most disrespectful interviewer I have ever met. The interview was a half-hour game of I-can- ask-you-things-that-you-will-never-be-able-to-answer. This guy would scribble things on a piece of paper in such way that I couldn't read it, and then he wouldn't bother to clarify. He would ask if I had experience with a specific technology, I would tell him no, and he would ask me a question about it anyway, and then snicker to himself off to the side when I couldn't answer. He couldn't even muster the human acknowledgment of shaking my hand or saying goodbye at the end of the interview, even though I had taken half-a-day to drive down there from San Francisco, an hour plus trip each way. He snagged the paper off the desk and walked out with it, satisfied with his written proof that either of his poor handwriting, that I would not be a good candidate, or both. I hope this isn't an indication of what it would be like to work there, because if it were me, I could never tolerate this level of antagonism and competitiveness in the workplace.

    Interview Questions

    • lots of them that were about technology or functionality asked of me immediately after I had claimed to not know about it.   Answer Question

  4.  

    Internship Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. I interviewed at eGain.

    Interview

    Applied online, one of the recruiters reached me and did phone screen within a week, next week i was contacted for in house interview, which was scheduled for next week.

    Interview Questions


  5.  

    Intern Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at eGain.

    Interview

    I spoke to three different people in quick succession, with the hiring decision made immediately at the end of the process. They were all friendly and warm. They all wanted to see my past projects, my view of the company, or other things like that. I wasn't asked any technical questions.

    Interview Questions

    • Describe what you think our company does.   1 Answer

    Negotiation

    N/A


  6. Helpful (2)  

    Senior Project Manager Interview

    Anonymous Employee in Sunnyvale, CA (US)
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 3 weeks. I interviewed at eGain (Sunnyvale, CA (US)).

    Interview

    A couple of phone interview screenings. Written Q&A (I did not think this was necessary or well thought-out). Two in-person. The whole process too about three weeks and they kept in touch so that part was okay.

    Interview Questions


  7.  

    Technical Consultant Interview

    Anonymous Interview Candidate in Sunnyvale, CA (US)
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at eGain (Sunnyvale, CA (US)) in September 2013.

    Interview

    2 phone interviews and then a 3 1/2 hour face to face with many different people one after another where you explain the same exact story over and over

    Interview Questions

    • how would you pop a chat offer prior to the customer leaving the page   Answer Question

    Reasons for Declining

    reviews on glassdoor

  8. Helpful (4)  

    Technical Support Analyst Interview

    Anonymous Interview Candidate in Sunnyvale, CA (US)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through other source. The process took 3 days. I interviewed at eGain (Sunnyvale, CA (US)) in February 2014.

    Interview

    1 phone interview, 1 hour and a half in person interview .

    Interview Questions

    • Questions were pretty simple. A couple SQL questions and simple support scenarios. My only issue is with the later questions, interviewer seemed to want answers they required you to know how their support system is set up. Using Telnet, knowing what Server command and control they have set up to monitor the system status. Majority of my support work has been dealing with highly protected systems from classified government systems to highly secure cloud-based servers like the Amazon S3 servers. These systems use layers of security to protect them from hacker attacks. The use of scripting protocols and permission levels would be used, instead of the security laden connection tools such as telnet. I explained this to interviewer, which seemed to actually annoy him. He was hard to read. They were having a big support issue, and it looked like he had to take over to solve it. So interview became rushed at the end.

      The interviewer I met about the SQL questions, was very friendly, and I impressed him very quickly with my SQL and advanced Data Modeling knowledge. He offered my a great compliment that I had the skills they really needed on their team.   2 Answers

  9. Helpful (5)  

    Technical Support Analyst Interview

    Anonymous Employee in Sunnyvale, CA (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at eGain (Sunnyvale, CA (US)).

    Interview

    One phone interview and two onsite interviews. Asked to write SQL queries: mainly just Select/ Update/ Delete/ Insert. (Joins). Good to know exception handling for J2EE app. (I.e being able to read and understand JVM logs; a plus if you can understand the flow from the logs given the source code). Have a good solid understanding of how a J2EE application would work. Flow from web browser http request to webservers to app servers to DB. Plus:

    Interview Questions

    • Question will mainly involve how you would solve a problem given some use case may not be work for an application.   Answer Question

    Negotiation

    There wasn't a negotiation process. Entry level position


  10. Helpful (4)  

    Accounting Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at eGain.

    Interview

    I was contacted after 2 weeks of applying, they send a pre screening questioner and a phone interview , then asked me to have an interview on site. I met 3 Managers from accounting and finance department. All of them were nice, and they did not ask technical questions.

    Interview Questions


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