Laidback, casual, more like a conversation, very friendly staff and some scenario questions each linked to a different skill. They let you know the outcome of your interview there and then.
Other Customer Service Representative interview reviews for first direct
I had applied for the position a while back and thought it was a good idea based on my own experience. However, I found that the interviewer at the second stage was slightly biased against hiring me as they had advised they were unsure about taking me on as I had done an Art degree even though on my CV most of the jobs I had done were customer service based
Interview questions [1]
Question 1
They asked if I was genuinely wanting to be at the workplace or if it was a stepping stone
I applied through a recruiter. I interviewed at first direct (Leeds, England) in Feb 2026
Interview
In stages, ask questions about your cv and then STAR questions followed by listening to customers and answering questions. They ask questions such as, tell us a time you’ve been under pressure or tell us about a time you’ve dealt with a difficult customer.
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