Overview:

We are seeking a reliable and detail-oriented Shipping and Printing Associate to join our team at MBE Weybridge a busy shipping and printing shop. The ideal candidate will be responsible for handling customer service, processing shipments, and completing a variety of print and copying jobs to meet the needs of our customers. This role requires excellent communication skills, the ability to multitask, and a commitment to quality service.

Key Responsibilities:

Customer Service:

• Greet and assist customers with their shipping, printing, related service needs.
• Provide advice on packaging, shipping options, and print formats based on customer requirements.
• Handle cash and card transactions, ensuring accurate billing and invoicing.
• Friendly and professional customer focus approach.

Shipping Services:

• Process domestic and international shipments via various carriers ( FedEx, DHL, UPS, Parcelforce, Royal Mail).
• Pack and label items securely for shipping, ensuring compliance with carrier guidelines.
• Track shipments and handle any queries or issues with deliveries.

Printing Services:

• Operate printers, copiers, and binding equipment to produce high-quality print jobs, including flyers, business cards, banners, and more.
• Assist customers with print design and layout, ensuring they receive the correct formats and finishing options.
• Maintain print equipment and ensure it is stocked with paper, ink, and other supplies.

Inventory and Supplies:

• Monitor and replenish shipping and printing supplies such as boxes, envelopes, packing tape, paper, and toner.
• Assist in ordering supplies as necessary to ensure smooth operations.

Qualifications:

• Previous experience in IT/ shipping/ printing, or a similar customer service role preferred. Familiarity with shipping software and equipment is a plus
• Advanced computer skills (Microsoft Office: Excel/Word/ Outlook/PowerPoint, Windows 10/11)
• Strong organisational and time management skills.
• Knowledge of Adobe software (Photoshop, Illustrator) is a plus.
• Ability to lift and move heavy packages (up to 50 lbs).
• Multitasking: Simultaneously speaking with a customer while navigating computer systems, taking notes, or accessing databases.

Key Attributes:

• Friendly and approachable demeanour.
• Attention to detail, particularly with print quality and shipping accuracy.
• Ability to work well under pressure and manage multiple tasks.
• Problem-solving mindset, able to resolve issues efficiently.

Compensation:

• Competitive hourly rate/salary (based on experience).
• Benefits package (if applicable).
• Opportunities for growth and development.

Pay: From £13.00 per hour

Work Location: In person