Wiley’s DEAL agreement with the German research community is one of the most significant transformative agreements in academic publishing. As Transformat ional Agreement Publishing Manager, you will manage the contractual operations, reporting, invoicing, and performance processes that support this high-profile agreement.

This is a customer-facing role, working closely with Wiley’s consortium partners and internal teams across Research Publishing, Product, Customer Success, Customer Service, Finance, Marketing, and Publishing Development. You will act as a key point of contact for publishing performance initiatives, operational questions, escalations, and process improvements related to DEAL.

The role requires strong organisational judgement, excellent stakeholder management, and the ability to work through complex or ambiguous issues with confidence. It offers broad exposure to open access publishing, commercial operations, and strategic partner management within one of Wiley’s most important publishing agreements.

Job Responsibilities:

• Manage the contractual operations of the DEAL agreement, including reporting, invoicing, data accuracy checks, issue tracking, and process documentation.

• Act as a primary point of contact for consortium partners and internal teams when questions, issues, or opportunities arise in relation to DEAL publishing activity.

• Chair and coordinate internal forums that bring together process owners across Research Publishing, Product, Customer Success, Customer Service, Finance, and other teams.

• Review source data and operational outputs to identify inaccuracies, risks, process gaps, and opportunities to improve the delivery of the agreement.

• Maintain clear documentation, trackers, and reporting materials that help internal stakeholders understand DEAL requirements, changes, progress, and performance.

• Project-manage initiatives that support the German author community, working with Publishing Development, Marketing, and DEAL partners to ensure activity is coordinated and effective.

• Support the internal business review process by ensuring teams have a clear and current view of DEAL performance, priorities, risks, and opportunities.

• Act as a subject matter contact for colleagues across Research Publishing who need to understand how DEAL works, what is changing, and how it affects their work.

Required Qualifications:

• Experience working in academic publishing, open access publishing, research publishing operations, customer success, publishing services, or a related area.

• Strong organisational and project management skills, with the ability to manage multiple workstreams, deadlines, stakeholders, and recurring processes.

• Strong analytical skills, including confidence reviewing reports, checking source data, identifying discrepancies, and using information to support and direct decision-making.

• Excellent stakeholder management skills, with the ability to build trust, communicate clearly, and work effectively with internal and external partners.

• Strong problem-solving skills, including the ability to work through ambiguous operational issues, make sound judgements, and escalate appropriately.

• Strong written and verbal communication skills, with the ability to explain complex processes clearly to different audiences.

• Confidence using standard business systems and tools, including spreadsheets, reporting documents, trackers, and collaboration platforms.

Preferred Qualifications:

• Experience working with transformative agreements, open access agreements, institutional agreements, consortia, or large-scale publishing partnerships.

• Experience in a customer-facing or partner-facing role, particularly where relationship management, issue resolution, and operational delivery were important.

• Experience chairing meetings, coordinating cross-functional forums, or bringing together teams with different priorities.

• Understanding of open access publishing workflows, author journeys, article processing charges, institutional funding models, or related publishing processes.

• Experience improving operational processes, creating documentation, or building tracking systems to support complex programmes or agreements.

• German language skills or experience working with the German research community would be helpful, but are not required .