At Kinetic we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.
With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation — helping them thrive in a fast-changing world.
But we’re more than just software. We’re a team of passionate problem-solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. We believe in giving people the tools, support, and freedom to do their best work — and have fun while doing it.
Joining Kinetic means being part of a purpose-driven business where your ideas matter, your development is supported, and your impact is real. If you’re ready to help shape the future of operational technology in education and events, we’d love to meet you.
The Role
We are seeking a Third Line Support Engineer to serve as the highest-skilled technical escalation point within our support function, providing expert-level investigation and resolution for our SaaS platforms. This role sits at the intersection of application support, database engineering, and software development - bridging the gap between the support team and our core engineering function.
You will act as the final internal escalation point for complex and high-impact issues, owning cases end-to-end and working closely with 2nd line support, development, QA, and infrastructure teams to diagnose, resolve, and prevent the most challenging incidents. You will also play a key role in mentoring 2nd line colleagues and contributing to the continuous improvement of our support function.
Technical & Application Support
Troubleshoot complex issues across Microsoft SQL Server and cloud (Microsoft Azure, AWS and GCP) environments, including performance tuning, query optimisation, and connectivity concerns.
Case Ownership & Customer Experience
Collaboration & Escalation
Work closely with 1st and 2nd line support, engineering, QA, infrastructure, and product teams to resolve the most complex platform issues.
Expert-level SQL and T-SQL skills, including writing and debugging complex queries, stored procedures, and performance tuning.
At Kinetic, we believe work should come with rewards that make a real difference. Here’s just a taste of what you can expect when you join us:
25 days holiday (plus bank holidays) - with extra days the longer you’re with us
Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you
Enhanced pension contributions to support your future
Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team
Salary sacrifice schemes for electric vehicles and cycle-to-work
24/7 access to our Employee Assistance Programme for confidential advice and support
A full annual health check to keep you at your best
A flexible benefits platform - from life assurance and learning opportunities to retail discounts and cinema tickets
A genuine people-first culture where your growth and wellbeing come first
Performance-related bonus scheme to reward your contribution
Regular socials - from team get-togethers to all-company celebrations, with each department owning a budget for their events
The opportunity to attend group conferences, away days and learning forums both in the UK and abroad - network with other talent
We’ve created a welcoming office environment, with well-stocked kitchens offering free breakfast, fresh fruit, hot and cold drinks, and a range of tuck shop goodies to keep you fuelled throughout the day.
Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.
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