Mission: Our mission is to help organisations transition smoothly into truly customer-centric businesses by adopting the outside-in approach that has worked so well for us and our customers. We believe that every enterprise will find success through customer-centric innovation.
I have been working at Backbase full-time
Very international feel, great offices and plenty of opportunity to grow with the company.
Needs to strike a balance of their rapid growth and building capability.
Advice to Management
Keep supporting and empowering the teams :-)
The process took 3+ months. I interviewed at Backbase.
I worked client side with Backbase and they made a number of hints that i should join them, so i submitted an application.
After my application I had no response for about 4 weeks. I made contact with an intermediary and suddenly things started moving. Unfortunately I was passed through no fewer than three different recruitment contacts, two of whom failed to make any contact with me. After a polite but firm email, i finally got confirmation of my interview.
Skype interview. Generic call. Asked about my ways of working tried to establish culutral fit. Easy.
Skype interview with Senior business analyst. Questions about methodology, culutre, culutral fit. Easy
Took a long time to organise. In the meantime i had accepted and started another role.
In this interview i had the senior BA in the room as well as another senior BA and a director over skype. I was given a simple business case which i prepared for.
I followed the (very limited) instructions but it emerged that there were some big differences in interpretation (basically, method had to be their way or it was wrong). The director seemed more interested in checking messages on her phone than participating in the interview. Perhaps it was skype, but the interactions felt incredibly forced.
A few days after the final interview I was sent a generic email telling me that i didnt have the right skills! I was stunned that Backbase didnt even have the courtesy to call a final round candidate.
In summary, the interview process was forced, disorganised and unprofessional. But most frustratingly, they missed out on a candidate that knew the product, knew the company (had worked onsite) and had a number of established positive working relationships with Backbase employees.