Optalis Snapshot
Our Vision
To fulfil the potential of every customer, colleague and community we work with.
Our Mission
To be a resilient, efficient and growing Social Care Company capable of delivering high quality, innovative services to more customers, delivered by passionate and skilled staff.
Care is at our core
We are one of Berkshire's most experienced social care providers with over 700 employees, we are committed to providing you with the best support.
As a leading social care provider, we can help you find the right care and support you need to maintain or rebuild your independence, gain new skills, find companionship, enjoy meaningful activities or seek employment so that you can enjoy a fulfilling life.
Our core values provide the basic framework for our colleagues to deliver outstanding service to our customers and ensure that they are at the heart of everything we do.
To fulfil the potential of every customer, colleague and community we work with.
Our Mission
To be a resilient, efficient and growing Social Care Company capable of delivering high quality, innovative services to more customers, delivered by passionate and skilled staff.
Care is at our core
We are one of Berkshire's most experienced social care providers with over 700 employees, we are committed to providing you with the best support.
As a leading social care provider, we can help you find the right care and support you need to maintain or rebuild your independence, gain new skills, find companionship, enjoy meaningful activities or seek employment so that you can enjoy a fulfilling life.
Our core values provide the basic framework for our colleagues to deliver outstanding service to our customers and ensure that they are at the heart of everything we do.
In June 2011 Optalis was established as a company, wholly owned by Wokingham Borough Council (WBC) on behalf of local residents. Optalis represents a more innovative approach to the provision of care and support by local authorities. We are a local authority trading company (or LATCo) and we are proud to be one of the few, but growing number of LATCos in the country.
In April 2017 WBC and the Royal Borough of Windsor & Maidenhead (RBWM) agreed to move the Royal Borough’s adult social care services into Optalis, and we now provide adult social care services with and on behalf of both local authorities.
What are some of the benefits of working in this way?
- We are a local provider, with local knowledge and in touch with local community expectations and needs. We have our own dedicated Engagement and Customer Experience team to ensure that we stay close to the people we exist to serve.
- We are 100% Council owned, which means any financial surplus, generated through our operations, is returned to our Council shareholders, for further investment in local services.
- We are encouraged to innovate; both councils support us in doing things differently and doing new things, in response to customer feedback and commissioner requirements.
- We deliver services with a commercial approach, but hold on to a strong value base and public sector ethos; with quality and customer focus at the centre of everything we do.
- We work closely with our Local Authority partners to respond to new and changing demands for care and support services in the area.
- We offer stability and can step in to ensure support services continue to offer safe and effective care and support, in the event of provider failure.
In April 2017 WBC and the Royal Borough of Windsor & Maidenhead (RBWM) agreed to move the Royal Borough’s adult social care services into Optalis, and we now provide adult social care services with and on behalf of both local authorities.
What are some of the benefits of working in this way?
- We are a local provider, with local knowledge and in touch with local community expectations and needs. We have our own dedicated Engagement and Customer Experience team to ensure that we stay close to the people we exist to serve.
- We are 100% Council owned, which means any financial surplus, generated through our operations, is returned to our Council shareholders, for further investment in local services.
- We are encouraged to innovate; both councils support us in doing things differently and doing new things, in response to customer feedback and commissioner requirements.
- We deliver services with a commercial approach, but hold on to a strong value base and public sector ethos; with quality and customer focus at the centre of everything we do.
- We work closely with our Local Authority partners to respond to new and changing demands for care and support services in the area.
- We offer stability and can step in to ensure support services continue to offer safe and effective care and support, in the event of provider failure.
