Highest Rated CEOs: 2017 (#14)
The Rank Group has been entertaining Britain since 1937, from its origins in motion pictures to today's gaming based entertainment brands. Over the course of more than three-quarters of a century, the Group has entertained many millions of customers in Britain and around the world. The Group's story is one of iconic brands and talented people with a mission to entertain.
All numbers as at 30 June 2016
Rank's aim is to be the UK's leading multi-channel gaming operator. We are focused on building brands with the ability to deliver them via the channels our customers prefer whether that is through one of our 154 venues, or through our online or mobile solutions.
In the markets where we operate, Rank is one of the few gaming companies in a position to provide customers with a genuine multi-channel gaming offer. We have a number of key assets, including a portfolio of 154 venues, our membership-based model with approximately three million members, our loyalty and reward programmes and the high levels of engagement that our team members enjoy with customers.
Rank has built strong positions in venue-based gaming which we seek to replicate across our digital channels (online and mobile). In 2015/16, our digital operations generated 13% of Group revenue, whereas digital channels now represent around 39% of Great Britain’s gambling market (excluding National Lottery). This presents a significant growth opportunity. We are in the process of enhancing our capability in this area such that we can meet the changing needs of our customers and capture a greater share of the digital market.
Our casino and bingo venues remain a material part of Rank’s business, providing entertainment for millions of customers each year and generating the majority of the Group’s revenue and profits. By continuing to invest in our venues (in terms of product, environment and service) and by creating new ones, we are constantly evolving and enhancing the experiences that we offer to customers, and in doing so growing our revenue.
The development of a group of well-defined, relevant and resonant brands is critical for the success of our ambition. Rank possesses a number of well-known brands with strong levels of affinity amongst customers. Continuing to invest in and develop these brands, alongside new ones, is an important part of increasing and sustaining revenues.
The customer is at the heart of our focus on increasing the use of technology in our business and driving efficiency. Improved customer experience and operating margins can help create a competitive advantage. We have identified a number of opportunities to harness technological developments to offer our customers more engaging experiences and to achieve sustainable growth in operating margins.
Across our brands we employ almost 11,000 people in roles ranging from casino croupiers, poker dealers, chefs and bingo club callers to specialists in marketing, IT, property, finance, law and human resources. We are a multi-channel business operating across retail (our club and casino venues), online and mobile - always evolving and innovating.
As you would expect, the breadth of the Rank Group’s family of businesses provides wide scope for career progression.
We actively encourage transitioning between roles, disciplines and brands to ensure our employees develop their careers in the most fulfilling way possible.
Sound like the sort of organisation you would like to work for? If so we would really like to hear from you - just go to our recruitment microsites for the brand you are most interested in and apply for a job that may just change your life!
The powerhouse behind our brands, The Rank Group offers even the most ambitious a selection of fantastic opportunities to develop careers in all main corporate functions. From leading IT and marketing functions through to procurement, legal, audit, HR and compliance, security, property and more. Every department subscribes to our belief that collaboration and ‘joined up thinking’ deliver the best results, and in a business ‘where everyone counts’ you can be assured of a personal development programme that is designed to ensure you succeed.
If you are going to join a gaming company, you may as well join the biggest and the best. Grosvenor has been delivering customer-thrilling casino experiences for over 45 years and is the UK’s largest and most recognised and respected casino operator. Add to this spectacular year on year growth in our digital portfolio that alters the gaming landscape and challenges the competition on every front, and you can be certain your career and development is in the very best of hands. From venue based customer service specialists to back-end digital technologists we offer every type of casino role you can imagine – and if you join us, great imagination and innovative thinking are key attributes we look for!
New-evolution gaming concepts, re-imagined experiences and enhanced prizes all delivered with the same amazing customer value and excitement. A visit to one of our bingo clubs or a session on our online sites (delivered across the most advanced platform available) opens up a whole new world of games excitement, all underpinned by years of experience in providing the very best in fun and entertainment. Careers at Mecca combine the latest gaming technology, unbridled customer service and more fun that should really be allowed in the workplace. Take a look at our current opportunities and open your eyes to a fantastically rewarding type of job where leisure time and work blend into one.
With a business as diverse as Rank’s, our people requirements are similarly diverse. For some specialist roles, such as those in IT, Finance, Marketing, Legal, Property, Digital UX, we look for experience of role specific skills in our candidate applications that will ensure we only hire the very best talent in the market. Sometimes there is no substitute for knowledge and ‘been there done it’.
But for many other roles across our brands such as Receptionists, Croupiers, Cashiers, Team Members etc. we hire primarily for attitude, behaviour and values – with the right raw materials we know we can train in the necessary technical skills. Above all we want to be confident that every one of our customer facing employees will deliver THE most exceptional customer experience possible – and this is first and foremost down to personality.
All this means that the recruitment process needs to be flexible to accommodate the different attributes and skills we seek – so for some roles you will be invited to submit just your CV, whereas for others we may offer you the opportunity to complete a 3 dimensional online talent profile – your opportunity to stand out and promote yourself, and our opportunity to understand the person behind the CV.
Some roles will follow a structured competency based interview format designed to identify how you will operate in the role and how up to date and developed your technical skills are, whereas others will focus more on your interpersonal skills and may include assessments, role play, quizzes and getting to know our products. If you are going to enjoy working in front of customers you’ll need to be comfortable with our products and being in the limelight!
We are continually re-imagining our interview and selection process to ensure it identifies the key attributes that we seek and to give YOU the most insightful experience possible. After all – recruitment is a two way process and the decision to hire and be hired is one of the most important we shall both ever make.
I have been working at Rank Group full-time (Less than a year)
My work is interesting and I feel my output is related to the company's success
My boss listens to me and explains when something is currently not workable or encourages me when it is
The people are wonderful - I've yet to meet someone I didn't like. Its a real United Nations!
The office is great and very convenient. It has free parking and access to both shops and greenspace. "Walking meetings" in the park are a fab idea.
The company really goes out of its way to make staff feel valued. HQ is small enough to let you get to know most people but big enough to be dynamic.
There is a lively charity scene if you want to get involved. I didn't expect a gaming company to be so caring towards its clientele.
There are lots of 'lifers' here. Every celebration features folks who have been here for 20 years or more. Its definitely encouraging.
Sorry, really nothing to report!
Advice to Management
Keep it up! This is the best company I've worked for since 2000.
I applied online. I interviewed at Rank Group (Maidenhead, England) in February 2017.
I had a telephone interview followed by an interview with the person I was replacing then an interview with my prospective boss. Lastly a personality based interview with HR. Everyone was pleasant and I got to see the working environment.
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