Rant & Rave

Hands up, who wants to find out what behaviours have the biggest impact on customer satisfaction? Great, because we've got the answer (shame on those of you that didn't put your hand up! ��).

In our latest piece of research, we’ve identified the top 5 behaviours that your frontline and virtual agents need to possess to deliver great experiences. With these to hand, you’ll be able to not only recruit and coach frontline employees on these behaviours but also build them into your virtual agents and chatbots, transforming your entire customer engagement strategy.

Sound too good to be true? It isn't �� Grab your copy right here... http://glassdoor.com/slink.htm?key=vQQru

“Our partnership with TSG allows them to understand how customers feel after every interaction,” said Kenny Bain, CEO at Rant & Rave. “Sitting within TSG’s contact centre, we will be an integral part of their business transformation ambitions. By capturing customer emotion at each touchpoint throughout TSG’s customer journey and processing the verbatim obtained using our advanced sentiment analysis, Rant & Rave is helping TSG to understand how their customers feel about the level of service and contribute to overall business profitability.” http://glassdoor.com/slink.htm?key=vQQrH