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Hands up, who wants to find out what behaviours have the biggest impact on customer satisfaction? Great, because we've got the answer (shame on those of you that didn't put your hand up! 😧). In our latest piece of research, we’ve identified the top 5 behaviours that your frontline and virtual agents need to possess to deliver great experiences. With these to hand, you’ll be able to not only recruit and coach frontline employees on these behaviours but also build them into your virtual agents and chatbots, transforming your entire customer engagement strategy. Sound too good to be true? It isn't 😎 Grab your copy right here... http://glassdoor.com/slink.htm?key=vQQru
“Our partnership with TSG allows them to understand how customers feel after every interaction,” said Kenny Bain, CEO at Rant & Rave. “Sitting within TSG’s contact centre, we will be an integral part of their business transformation ambitions. By capturing customer emotion at each touchpoint throughout TSG’s customer journey and processing the verbatim obtained using our advanced sentiment analysis, Rant & Rave is helping TSG to understand how their customers feel about the level of service and contribute to overall business profitability.” http://glassdoor.com/slink.htm?key=vQQrH
Together Housing has shared how Rant & Rave’s real-time customer engagement technology has revolutionised its customer service, at Europe’s largest housing event later this month. Check out the highlights right here... http://glassdoor.com/slink.htm?key=vQQry
Raveolution is back! If you're a decision-maker in the CX space join us on Thursday the 8th November, 10:00 - 16:30, for an event with a difference. Complete with inspirational presentations from industry leading speakers, our annual 'Ravee Awards' and a touch of magic. Don’t miss out on the CX event of the year, get your name on the guest list right here... http://glassdoor.com/slink.htm?key=vQmAg #CER18
An exceptional customer experience can be achieved when customers are engaged and the Voice of the Employee is heard within a business. Their voice must reach senior management and feedback must lead to action, it's critical to close the loop with employees and actively demonstrate that their feedback is going to create positive change. Join us in this post as we discuss the bottom line benefits behind brilliant employee engagement! http://glassdoor.com/slink.htm?key=vQGox 💰 #CX #EX
We want you! We’ve got some fantastic new roles up for grabs including; a Employee Success Manager, a Product Manager and more! As a rapidly expanding technology company, it’s an exciting time to join Rant & Rave and we’d love you to join us on our mission to transform the way brands engage their customers. Want to find out more? Get stuck in here: http://glassdoor.com/slink.htm?key=vQGuB
With 80% of CEOs convinced they're delivering a superior CX and only 8% of their customers agreeing, brands are feeling the pinch. Faced with this overwhelming tide of consumer expectations we thought it was about time to celebrate the brands that have overcome these odds! 🎲 In The Big Book Of Ravers we've collated 12 CX stories from brands that are doing more than just delivering great CX. They're showcasing how VoC impacts the bottom line and even have the stats to prove it (oo-er! 😲). So, what are you waiting for? Get inspired and read all about them here.. http://glassdoor.com/slink.htm?key=vQGuC #CX
We’re incredibly excited (and proud 😉) to unveil our latest video case study featuring UK Power Networks! Alex Williams (Contact Centre Manager, UK Power Networks) says, “Rant & Rave has allowed me to change my business to make it more customer-focused. When you're getting the level of insight and detail that I'm getting out of my Rant & Rave dashboard it's an easy job to convince the company to invest in the customer experience.” You can find out more about how we're achieving true CX success together right here… http://glassdoor.com/slink.htm?key=vQGHZ #CX
Wondering what Rant & Rave is all about? Check out the brand new welcome video on our website to find out… http://glassdoor.com/slink.htm?key=vQGHo
We want you! We’ve got some fantastic new roles up for grabs including; a Lead Architect, a QA Engineer and five Developers. As a rapidly expanding technology company, it’s an exciting time to join Rant & Rave and we’d love you to join us on our mission to transform the way brands engage their customers. Want to find out more? Click the link below! http://glassdoor.com/slink.htm?key=vQzKk
