Working at Rendall and Rittner | Glassdoor.co.uk

Rendall and Rittner Overview

London, England
1001 to 5000 employees
1990
Company - Private
Real Estate
Unknown / Non-Applicable
We are a responsible modern organisation, with best practice a fundamental part of our DNA. We're ever conscious of the need for balance: superlative client service with sustainability; management excellence with staff motivation; financial prudence with a ... Read more

Mission: Professionalism, Quality, Safety, Integrity, Working Together, Communication, Trust and Responsibility are the founding values which have empowered Rendall & Rittner's continued success and growth in the residential property ... Read more

Rendall and Rittner – Why Work With Us?


Matt Rittner and Duncan Rendall were unhappy with the management of the development in which they lived, so in 1990 they started Rendall & Rittner from their homes. A year later they rented a small office in Wapping, East London - the company was taking its first tentative steps, and growing in to the company we are proud to be a part of today, by taking on its first employee later that same year. Duncan and Matt continued to rent more office space, but by September 2010, the then 100-strong company had outgrown the Wapping office and moved to Portsoken House in the City of London.

The company has grown substantially, particularly in the past 5 years: we now employ nearly 400 internal staff and are responsible for over 1,400 employees on-site. Rendall & Rittner has established a specialist, professional and highly personal practice. Our track record in the management of high-quality developments is exceptional. Widely acknowledged as London's leading independent managing agent, we manage 60,000 units in properties which range from traditional mansion blocks to substantial mixed-use developments throughout Greater London, in the North West, the Midlands and the South.

Our expansion is based on the recommendations of clients and lessees who have first-hand knowledge of what we can offer. This ensures that hearing about our customer satisfaction is not just a positive for today, but the building block of tomorrow. Today, we continue to rely on word of mouth to increase our business and thanks to those many satisfied customers our total service charge collection for residential management now exceeds £230m. At Rendall & Rittner our innovative thinking sets us apart and enables us to deliver outstanding management to our clients and lessees. This is achieved through hard work; actively building the relationships we have with both clients and contractors on a daily basis.

We are constantly developing initiatives that actively aid us in the everyday management of your property. This, balanced with our future focus, ensures that we continue to meet and surpass your expectations.

 

The way we work is regularly reviewed to make sure that we are always delivering the very best across the wide variety of services we offer.

One thing that never changes? The need to employ the best possible people, in every area of everything that we do. We rely on our reputation, and that relies on our people.

We want to carry on being an employer of choice, known for delivering unrivalled levels of customer service – that’s why we retained our Gold standard Investors in People accreditation in 2019, for another 3 years.

We are keen investors in our staff, systems and facilities. We believe that our generous opportunities for professional and personal development are what enable us to deliver unrivalled levels of customer service, while we remain an employer of choice.

The relationships we have with everyone - employees, contractors and consultant partners alike - are underpinned by our six values:

  • Professionalism
  • Trust and Responsibility
  • Communication
  • Working Together
  • Integrity
  • Quality

These values have not changed since the Company was set up over 25 years ago by Duncan Rendall and Matt Rittner. They were the bedrock on which they wanted to build the company that carries their name, and we are constantly ensuring that these values remain relevant to everything we do.

At Rendall & Rittner, we focus on delivering outstanding management to our clients and lessees. We are constantly developing initiatives to ensure that our day to day management is as effective as possible, which supports us in our plans to become the leading residential property management company in the UK market.

Key services and strategies within the firm include our innovative approach to management and customer service, our dedication to corporate social responsibility, and investment in our staff. We are firmly established in the London and Manchester areas, and are now looking to build on this success and become a national presence with a single Rendall & Rittner brand nationwide.

Training, development and continuous improvement are integral parts of working for Rendall & Rittner. Opportunities for personal and professional development are offered to ensure exceptional levels of customer service, as well as to benefit employees.

We encourage employees to sit professional qualifications that are relevant to their departments and to our clients’ needs. Head Office employees who are identified as future leaders are considered for inclusion on tailored training and development schemes.

Training is also available for those content in their current role to ensure skills and abilities are kept up to date and the customer experience continuously enhanced.

For all staff, we offer a number of bespoke training packages on such topics as:

  • Health and Safety
  • Customer Service
  • Technical Behavioural Skills
  • First Aid

We use specialist training consultants and external training courses as required. We also capitalise on the immense knowledge resource that is our employees, by calling on internal experts to deliver Lunch and Learn sessions. This ensures that training is delivered by real experts whose experience is directly relevant to the needs of the business, the customer and the employee.

Our Awards (2019)
2019 – RoSPA - Gold
2019 – ARMA Ace - National/Largest Managing Agent of the Year
2019 - ARMA Ace - Employer of the Year
2019 - ARMA Ace - Corporate Social Responsibility Firm of the Year
2019 – RESI - Property Management Company of the Year

Further awards can be found at https://www.rendallandrittner.co.uk/about/awards/

Rendall and Rittner Reviews

  • Featured Review

    Helpful (1)

    "A large ship kept on course by excellent leadership!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Estate Manager in London, England
    Current Employee - Estate Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rendall and Rittner full-time (More than a year)

    Pros

    Since I took on my role at Rendall and Rittner almost two years ago, I have been impressed with the work ethic, levels of professionalism and commitment to excel, by the senior leadership team, particularly the MD.
    R&R make a point of being forward thinking and actively encourage their staff at all levels, to engage in company initiatives. They also want to know how their employees feel, good and bad and implement change where warranted.

    Their focus on health and safety, is unparalleled, as is the internal staff training programme.

    I feel very proud to work for R&R and would promote them as a company to work for, without reservation.

    Cons

    Property management as a profession can be very challenging! A few off site away days would be most welcome.

    Advice to Management

    You obviously have a winning formula, keep going!

See All 68 Reviews

Rendall and Rittner Photos

Rendall and Rittner photo of: Piazza Walk
Rendall and Rittner photo of: One of the many luxury developments managed by Rendall & Rittner
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Rendall and Rittner Interviews

Experience

Experience
57%
29%
14%

Getting an Interview

Getting an Interview
29%
29%
14%
14
14

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Estate Manager Interview

    Anonymous Employee in London, England
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 3 weeks. I interviewed at Rendall and Rittner (London, England) in May 2014.

    Interview

    3 stage interview process; please see below.

    1) With Recruitment team (telephone screen)
    2) With Property Manager
    3) With development Client

    At every stage Rendall & Rittner kept me informed of my current status and made me feel wanted.

    Rendall & Rittner were honest with their communication in terms of the pro and cons of the role and the challenges that I would face. I valued that honesty and was a main reason for me accepting the role.

    Interview Questions

    • Asked me a number of technical and behavioural questions linked to estate management, people management, building management and budget setting etc.   Answer Question
See All 7 Interviews

Rendall and Rittner Awards & Accolades

  • Investors in People Platinum, Investors in People, 2018
  • RoSPA Gold Award, RoSPA Health and Safety Awards, 2018
  • RoSPA - Gold, RoSPA, 2019
See More

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