Working at Richer Sounds | Glassdoor.co.uk

Richer Sounds Overview

London, England
201 to 500 employees
1978
Company - Private
Consumer Electronics & Appliance Shops
£100 to £500 million (GBP) per year
Competitors

Unknown

Richer Sounds stands behind its name. Founded by then-19-year-old Julian Richer, the company today is the UK's largest Hi-Fi, Home Cinema and Flat Panel TV specialists, selling audio and visual from more than 50 stores throughout the UK. Stores sell such ... Read more

Richer Sounds Reviews

  • "Great place to work, very fair company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Colleague
    Current Employee - Sales Colleague
    Recommends
    Positive Outlook

    I have been working at Richer Sounds full-time

    Pros

    Decent pay, for what you do. The more you put into your job, the more you will get out and the more you will earn. Incentivised to give good service to customers, as well as just maximising profit. Encouraged to sell ethically.

    Lovely people to work with generally.

    Although pay is largely performance-related, the company guarantees a minimum of the Real Living Wage.

    The company founder Julian Richer, is a hugely inspirational leader with amazing values on which the company is based. As reported in the national press, he recently transferred 60% of his ownership to the company's staff.

    Outstanding perks such as availability of holiday homes and staff discounts, too many perks to list here, but in general the company will do anything it can to help you if you have any problems.

    Excellent communication throughout the company, well structured procedures and very good management. Regular colleague surveys to monitor morale. Management are open to receiving suggestions from all colleagues. Procedures are frequently reviewed with a 'Kaizen' approach to constantly improving how things are done.

    Cons

    Not a criticism of the company at all, but customers can make the job unpleasant. Although most customers are fantastic, some can be very difficult and will go as far as to throw you under the bus just to try and get a couple of quid off their purchase. By being petty, un-reasonable, exaggerating or sometimes completely inventing problems just to try it on. Thankfully the company's managers and customer service dep't will always investigate claims like this fairly, meaning you are unlikely to get into trouble unless you've actually done something wrong. However, when you experience this a few times, a member of the public seemingly prepared to threaten your livelihood just so they can save a few quid, it can be challenging not to let your view of the general public become tainted.

    The shops are, in normal circumstances, open 362 days a year giving very little time off over the Christmas period. Is it really necessary for hundreds of exhausted shop staff to be back in work on Boxing Day?

    Advice to Management

    There's very little that needs changing, we have a superb company! I think the policy of opening on Boxing Day & New Year's Day should be reviewed.

See All 17 Reviews

Richer Sounds Photos

Richer Sounds photo of: Richer Sounds, 7 Smithfield Square, Belfast, Northern Ireland
Richer Sounds photo of: Richer Sounds, Church Street, Preston.
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Richer Sounds Interviews

Experience

Experience
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Getting an Interview

Getting an Interview
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Average

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  1.  

    Selling Assistant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Richer Sounds in May 2019.

    Interview

    Hiring is very 'old school', sent in a CV and cover letter, then had a follow up call with some basic questions/explaining the role. Interview was done in the show room, with the manager and another member of staff

    Interview Questions

See All 1 Interviews

Richer Sounds Awards & Accolades

  • Retailer of the Year, Which?, 2019

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