employer cover photo
employer logo
employer logo

18 Week Support

Is this your company?

18 Week Support Reviews

2.8

44% would recommend to a friend

(72 total reviews)

Dr Conal Perrett

75% approve of CEO

43% positive business outlook

18 Week Support has an employee rating of 2.8 out of 5 stars, based on 72 company reviews on Glassdoor which indicates that most employees have an average working experience there. The 18 Week Support employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

72 reviews
1.0
24 Jul 2023

All the negative reviews you see are true!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hybrid Role, Central Location, Nice office space.

Cons

- Extremely high staff turnover. - Treacherous management. - No support or training whatsoever. - Abysmal work/life balance. Any negative review you see regarding this company is true and to be taken at face value, which explains why there's an 18 Week Support employee replying to every single review - most likely replying to themselves under the more positive ones (LMAO!). The pay was decent along with incentives but that was as far as it went. You're essentially thrown into the deep end from the start, with very little training. You receive almost no support from your managers as they're always in a meeting or away from the desk, instead you have to turn to your colleagues who are just as overworked as you are. I often found myself working way past close of play, and there are probably not many employees there that have stayed on longer than a year. Crabs in a bucket culture, progression means throwing people under the bus and passing on mistakes to those in lower positions. Out dated systems that not even the most longstanding employees can completely understand. Anyone with a modicum of talent, dignity or basic compassion should not work here.

avatar
18 Week Support Response
2y
Thank you for your review. We are sorry you feel this way, we have an open-door policy for everyone in the company, where views suggestions and feedback are always welcome. I’m sorry you did not feel you could come and speak about these issues as I can assure you everything is treated seriously and examined thoroughly. We treat our colleagues and customers with the utmost respect and consideration. Our HR team is always on hand for any workplace issue raised and confidentiality is assured. I am more than happy to discuss this with you and listen to your views please reach out to me sdrewett@18weeksupport.com
1.0
13 Oct 2023

Poor leadership

Recommend
CEO approval
Business outlook

Pros

My immediate team colleague’s where great to work with and kind people.

Cons

Favouritism amongst SLT, Unprofessional behaviours, gossip of directors sleeping with directors, lost sight of governance and the importance of patient safety. Poor culture. No incentives or bonus. Lack of knowledgeable Leadership post USA equity firm buy out.

1.0
9 Jun 2023

WARNING! DO NOT IGNORE

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- A few members of the team were supportive

Cons

- Will lie at the interview stage to entice you into the role. Once you begin, the role is not clearly defined or accurate to the job description at all - Private equity firm recently invested and need their return on investment. Senior Leadership push for profits over employee/customer care and focus on getting business at any cost - No onboarding or training provided and expect you to perform - Turnover of staff from all departments is extremely high (key indicator of the terrible culture) - No solid processes in place in multiple areas of the business even though the business has been operating for over 9 years - Pressure you into writing positive reviews on glassdoor. If you don’t, you’re put in the bad books - No diversity within the leadership team - Treat you as if you are expendable, no value or job security - Not willing to take on new opinions or ideas - Not worth the salary they are offering you - Do not ignore the previous reviews. I did and paid the price!

avatar
18 Week Support Response
2y
Thank you for taking the time to leave us a review. Of course, this does not make easy reading and I'm sorry you didn't have a good experience in your time working with 18 Week Support; we are a dynamic and fast-paced organisation and sometimes that's not the right fit for all. We really value this feedback and hearing your perspective; I would like to hear more about some of your comments - please feel free to reach out to me directly at charlie@18weeksupport.com.
Viewing 1 - 3 of 72 Reviews

Glassdoor has 84 18 Week Support reviews submitted anonymously by 18 Week Support employees. Read employee reviews and ratings on Glassdoor to decide if 18 Week Support is right for you.