ACE Cash Express reviews about "manager"

Rude customers, needy customers. Managers treat you like kids. Please avoid this place.

- Long shifts with no lunches or break 10-12 hours - Job wants you at work no matter how sick you are because they care more about opening the store. (Had bronchitis, had covid, was told if i can drive to go get a DRs note, i can open the store and have to.) - Arbitrary bonuses / commission - No raises for two years, then gives entire staff .38 cents for a raise no matter how hard they work or goals met - Minimum health insurance taken out is $48 a pay check for cheap, crappy insurance, PPO available for around 190-300 a person a paycheck - Company at least in South Texas does not give a single darn what goes on in your family life. You HAVE to open the store and "wait for someone to come cover" or you'll face disciplinary action even if it is a family emergency. They clearly only care about the money. - District managers stretched thin with no help - Check cashing fees vague. The % on the checks vs what is written on the wall do not match. "2.75 for payroll computer" then checks are cashed between 2.8 - 2.9%. Customers notice and then I am told to adjust price when they catch us. - high turnover -> short staffed -> Forced overtime when the company has been notified I cannot work the hours - Schedule changes constantly even when schedule is posted with no warning

High turnover of field employees and district managers they change DM's almost every 2 years. Low moral due to lack of staffing. Pto is pretty much useless when you can't take requested vacations due to staffing. No formal breaks, must stay behind the booth entire shift. Not a lot of room for advancement if you do not want to move out of state.

-manager was terrible too worried about if people liked him -mandatory morning call meetings were just so they could hear themselves talk -supervisor took my idea and presented it as his own and was commended for it -managers were not supportive -expect people to cover shifts when its their day off and answer the phone at 6 AM to tell them why we don't want to cover a shift -management becomes more upset with reliable, never call off work employees, for not picking up the slack of the workers who never show up to work -managers will sit and watch you run too registers to help line out the door customers by yourself and tell you that you aren't working fast enough while they hide in the back doing "audits" -customers will yell, curse you out, and threaten you if they don't get approved for a loan that I had no control over -horrible work life balance expect to work over 50 hours a week during peak

You sign away your break because it’s sometimes just a one person shift. And of course, customers can make your job harder, especially if they’re not open minded or understandable.

Upper management such as district managers over world the elder employees who been there longer. They set employee to fail when they have a goal to meet .

-can't leave from behind the counter once shift begins -very slow depending on location -little to no commission

Can easily turn bad with bad management