AIR MILES reviews about "senior management"

Company culture has declined, used to be very collaborative and friendly, now there's a lot of uncertainty and many associates and some senior management are either competitive, don't get along or are not genuine. HR is a real blocker in terms of compensation, many people have to leave to get proper industry benchmark salaries. Certain groups are very overworked, 70+ hr weeks

The company outlined a bunch of great values but they’re more decorative hall coverings than anything else. Authenticity, Collaboration… not things that are actually rewarded. Instead, politics reign making any healthy tension toxic rather than helpful and ruining most opportunities for true collaboration. Senior leadership are the worst offenders for toxic politics and it bleeds down through their teams. Politics are prioritized above alignment making it hard to deliver meaningful work. When work isn’t delivered it becomes a blame game with senior management pointing fingers.

The communication and guidance from the senior IT management is lacking.

It's a marketing company and a lot of the decisions regarding technology are directionless and made by senior management who are business/marketing people

The turnover (both voluntary and involuntary) is the highest I have ever experienced in any organizations I have worked for. Many departments within HR have had over 100% annual turnover for the past 2-3 years. There is no HR strategy and the same work gets done year after year with no actual results. HR Leaders will cave to any request by Senior Management regardless of the impact on people. Front line HR roles bear the brunt of "client" anger and do not get any support from their leaders. The HR Leadership team is by far the weakest group of HR "professionals" I have ever worked under. HR technology is owned by the parent company in the US so there is very little input or authority the local HR group has to make changes. HR Managers and below are very hard workers and good people, but are constantly bombarded with "strategy" changes, reporting structure changes, and overall indecision to be effective. There is no senior leadership expertise in the areas of Recruitment, Performance Management, Employee Culture, or HR Strategy. Recruiting Professionals, DO NOT accept a job at LoyaltyOne/Precima

Senior IT management does not have any vision and has absolutely no strategy.

- Recently, there has been a mass exodus of specialist-level roles. The organization has a huge discrepancy between the number of specialists and the number of managers, leading to a large number of people leaving after 2+ years when they realize they'll be stuck at their current level for several more years unless they leave. This coupled with a lack of transparency on progression of career from Senior management equals some serious issues with levels of employee satisfaction. It's easy to get frustrated here. - Incredibly busy day-to-day with little time or desire for improving resourcing or filling open roles to ease the strain - very limited by technology that is outdated and clunky; seems to be no urgency around updating it in a timely manner - Low YOY increases in pay (typically around 2%) - Wellness benefits and matching opportunities are sub-par

The organization is undergoing some cultural changes/shifts at the moment. It will set us up for future success, however many are struggling through the changes, and can't look beyond to see the longer term benefits. If you are uncomfortable with change this is not the place for you.