Accelo Reviews

3.1

51% would recommend to a friend

(91 total reviews)

Karen Sawyer

39% approve of CEO

45% positive business outlook

Accelo has an employee rating of 3.1 out of 5 stars, based on 91 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Accelo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

91 reviews
1.0
20 Dec 2019

The boat is not just sinking - it has sunk

Recommend
CEO approval
Business outlook

Pros

Quiet office with a lot of desk space

Cons

- 40+ employees quit this year. Almost half of the company - No growth, no incentives, no motivations- The CEO is visionless and out of touch- Absolutely no sales growth with an unbelievable amount of clients asking to be let out of contracts

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Accelo Response
6y
Thank you for your review. We are sorry that you are feeling this way about your experience at Accelo. We’d love to address some of the points you have raised to assure you we are committed to employee experience, engagement and to give you some hope and clarity around our vision and future. 2019 was a tough year for our Success and Sales teams, there is no doubt about that. We lost leaders in Sales & Success. This put pressure on these functions and teams, which led to more attrition, very regrettably so. We are working hard to replace these roles now and have 5 vacancies listed we are looking to fill in these departments. In spite of all this, we have continued to be a strong team of approximately 100 across our three offices. Our 2020 goal is to grow our team and focus on retention. In Q3 2019, our CEO introduced new company wide vision and values, cementing who we are, and what we are trying to achieve as a company and team, together. We are committed to making sure our team focuses on our values of care, serve, drive, integrity and fulfillment as we strive to hit company goals in line with our vision. If any of this doesn’t make sense, or you’d like further clarification please get in touch with People Ops if you have any other comments. We value your feedback and are 100% committed to continuous improvement and engagement.
1.0
14 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Things were actually good with original management prior to PE takeover

Cons

Backing up the most recent reviews here as extremely valid. Accelo WAS formerly a great place to work and after the acquisition by Bow River Capital, things rapidly fell apart. There was so much smoke and mirrors with BRC Leadership announcing one thing and then discreetly having HR do the exact opposite. In one scenario, the new owner even cluelessly and vocally suggested terminating certain individuals who were sitting around the same table as him! Talk about awkward. A good percentage of the company was rapidly let go simultaneously. A few folks who held all the product knowledge or who had been there since the beginning were completely axed regardless of their seniority or contributions to our client base. Essentially after Geoff stepped down, the next week all VPs and management were terminated without speaking to most of them. We originated in San Francisco during peak Silicon Valley before gradually pivoting here to Denver as HQ, all of those guys remaining in San Fran were instantly let go, I believe one of them on the West Coast had been at Accelo since the beginning ten years ago and worked with some of our most legacy clients. Subsequently, our Canadians were let go, everyone on my marketing team, product and most of our sales were wiped out too. As you can see from the other reviews, all kinds of shady unethical things happened behind the scenes. During the week of lay-offs, it became apparent that certain colleagues in the Australia and Denver offices had collaborated with our new owners, essentially out of existing the chain of command to rank everyone and recommend terminations based on a lot of personal detail. I saw that someone was let go for being too old, others for being new parents and having small children, others for speaking up and calling the injustice out. This of course can never be proven since HR always adds their own spin to the story to protect the company. Ironically, we also recently had our own sensitivity bullying training and the sad way this all transpired totally disregarded all of that virtue signaling by going against our company values. Candidly from a product perspective, we’ve been working on rolling out VERSION 4 of Accelo for quite some time while delaying more popular requests from our client’s ideas forum. VERSION 4 is largely flawed in design with many quirks, inconsistencies and broken/ missing pieces. Our pricing and bundling have changed a thousand times making it confusing to go to market and to pitch to prospects. Our product isn’t competitive in the long run as it is missing several key popular feature requests over the years and has only had symbolic overhauls in mostly unasked areas. Not to mention the obvious fact that all of the key long-term leaders and managers who were driving the meaningful changes and development have been kicked out. Our product researchers were axed and without Geoff, there’s no real lead architect for Accelo on VERSION 4. Even our system engineers who maintain Accelo’s uptime and other co-founders have been let go. So when Accelo eventually has a future crash, who can even restore it back online? Goes without saying that I highly wouldn’t recommend working here or buying this product as it has become SO TOXIC this past quarter. To top it all off in terms of unethical displays of corporate takeovers, our leaders on the sales/ marketing side were two freshly hired VPs, who were actively recruited from their previous companies where they were sitting pretty. They left their jobs to come work for Accelo, just weeks before the new owners took over. Without ever meeting them or a single conversation, they were also both sent packing and left on the street to join the masses of unemployed, never able to work on their visions. HR seemed to be receiving their orders from BRC in real-time and fired everyone through quick impersonal calls scheduled with barely any notice or even worse, over cold and impersonal email; severance packages were an insulting joke.

1.0
31 Aug 2019

Poor leadership all around...

Recommend
CEO approval
Business outlook

Pros

They have a decent culture that often seems forced.

Cons

Where to begin... decisions are centralized and no power is given to ancillary management. A lot of hiring and firing here that in more mature organizations wouldn't be justified. The companies product is a C+ at best and the competition is quite vigorous.

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Accelo Response
6y
Thanks for your review. We’re sorry that you you’ve had a negative experience at Accelo. We're grateful for any feedback that may help us improve the experience for others who are still in the Accelo team. In response to some of your reflections, we do work hard to create and sustain a positive culture as we believe that is so important to our teams engagement here at Accelo; if our culture feels forced we hope it’s simply because we’re trying hard, not because there isn’t heart and meaning behind it. We’ve also been carefully and strategically building a solid Leadership team over the past 12 months who are largely responsible for significant decision making, but collaboration and alignment are important to us, so we're always open to hearing from team members and listening to feedback. As we grow, having the right people in the right seats is very important to our success. We will continue to approach all changes and decisions impacting team members with deep consideration. We are striving to build the best product we can. With enormous capacity and regular improvements and updates, we believe ‘Accelo’ is highly competitive in the marketplace. Thanks again; we will take your feedback on board and ensure we are focused on continuous improvement.
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Glassdoor has 94 Accelo reviews submitted anonymously by Accelo employees. Read employee reviews and ratings on Glassdoor to decide if Accelo is right for you.