Agoda Reviews | Glassdoor.co.uk

Agoda Reviews

Updated 6 Jun 2019

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Found 511 reviews

3.7
StarStarStarStarStar
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73%
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Pros
Cons
  • "Bangkok weather isn't for everyone(in 21 reviews)

  • "The level of experience & skills by senior management is extremely low compared to other companies in the business(in 19 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (3)

    "Competitive business, Agoda's innovation helps grow in the market but you need to be ok with confrontation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Partner Services in London, England
    Recommends
    Positive Outlook

    I have been working at Agoda full-time for more than a year

    Pros

    leaping from start up culture to large scale company good team atmosphere senior management varied and possibility to learn different skills from each Reachable KPIs, rewarding to see the impact of your actions on the accounts you look after Unlike to previous comments promotion at Agoda comes on merit and i havent seen a case of favouritism. you will not get promoted for being in the company for x years, you need...

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    Cons

    Conversations with hoteliers often confrontational as we are the underdog in the industry and apply aggressive practices, however other OTAs are following the route or have already Support from HQ in BKK limited and hard to get answers to questions programs are rolled out quickly without giving sufficient time for the teams to prepare

    Advice to Management

    It makes it hard to roll out new products when we only know half the information. We need more time in between green light for a roll out and pitching it to hotels.

    Agoda2018-12-28
  2. Helpful (9)

    "Great place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in London, England
    Recommends
    Positive Outlook

    I have been working at Agoda full-time for more than 5 years

    Pros

    The company is still quite young therefore there are more chances to grow internally. The management is also young and experienced meaning you could get trained and coached by people with different backgrounds and approaches resulting in a wider learning process. The overall environment is friendly and cooperative; teams are well balanced in terms of members' personality resulting in a very nice team atmosphere....

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    Cons

    There is space for improving the benefits package.

    Agoda2017-04-27
  3. Helpful (1)

    "Great and challenging place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook

    I have been working at Agoda full-time for more than 5 years

    Pros

    Young and dynamic environment, space for growth, possibility to be relocated in other offices.

    Cons

    Benefits and flexibility could be improved.

    Agoda2019-03-29
  4. "It is ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Market Manager in London, England
    Doesn't Recommend
    Neutral Outlook

    I worked at Agoda full-time for more than 5 years

    Pros

    nice colleagues, if you are ready to move to Bangkok, you have great opportunities

    Cons

    If you have potentials but do not wish to move to Bangkok, forget it; you rarely get any other possibilities to move further. No real benefits other than what the country is legally requiring

    Advice to Management

    Decentralise things so that people really have a chance to develop; listen to people and accept that what works in X country might not work in Y country. Give extra benefits, not only what the given country provides.

    Agoda2019-03-31
  5. Helpful (1)

    "Partner Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Partner Service 
    Doesn't Recommend
    Negative Outlook

    I worked at Agoda full-time for more than 5 years

    Pros

    Very nice people with a lot of skills

    Cons

    Payment and benefits for employees

    Advice to Management

    more benefits

    Agoda2019-02-22
  6. Helpful (1)

    "OK place to work if you like others to think for you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Market Manager in London, England
    Recommends
    Neutral Outlook

    I have been working at Agoda full-time for more than 3 years

    Pros

    options to work from different offices world-wide. Relocation to different offices encouraged and made easy.

    Cons

    you do not have a lot of ownership, others in head office think for you.

    Agoda2019-02-07
  7. Helpful (8)

    "The worst experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Manager in Hammersmith, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Agoda full-time for more than 3 years

    Pros

    Not much really, the only thing was that I learnt how not to do things.

    Cons

    If you have already work experience in the travel industry, do not work for Agoda. You will be probably not improve your skills or your career despite all promises made during interviews. The level of experience & skills by senior management is extremely low compared to other companies in the business. Most have no other work experience except from Agoda or are rejects from the likes of IBM, Accor or Tourico. Trainings...

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    Advice to Management

    The sooner you realise that Asian working conditions & management styles cannot be copied into Europe the better. Stop lying to your staff and suppliers.

    Agoda2019-02-16
  8. Helpful (1)

    "Partner Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook

    I have been working at Agoda full-time

    Pros

    Friendly and supportive colleagues, good work live balance

    Cons

    No stock plan + low salary

    Agoda2018-12-14
  9. Helpful (4)

    "London is full of opportunities, do not waste your career on Agoda"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Market Manager in London, England
    Doesn't Recommend

    I have been working at Agoda full-time for more than 3 years

    Pros

    Nice colleagues, good work-life balance.

    Cons

    - Opaque annual bonus criteria: you never know your how much you are going to get in your annual bonus. - Favouritism: towards some team members - Despotism - Poor Senior Management: with a couple of exceptions. - Micromanagement is the usual work dynamic - Repetitive tasks: it's all about pricing, reporting in the CRM... - The internal organisation, the procedures are so complex that it takes ages to solve an...

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    Advice to Management

    That's not the good strategy for EU for sure.

    Agoda2018-12-04
  10. "Could be better..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Agoda full-time for more than 3 years

    Pros

    If you work hard and have a good manager, you can progress.

    Cons

    Very much controlled by the head office in Bangkok. Senior management team would very much benefit from people management training.

    Agoda2018-11-08
Found 511 reviews