Question 1

Is Ancestry a good company to work for as a Customer Service Representative?

Accepted Answer

Customer Service Representative professionals working at Ancestry have rated their employer with 3.6 out of 5 stars in 18 Glassdoor reviews. This is a higher than average score with the overall rating of Ancestry employees being 3.5 out of 5 stars. Search open Customer Service Representative jobs at Ancestry now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Ancestry.

Question 2

Does Ancestry pay Customer Service Representative employees well?

Accepted Answer

Customer Service Representative professionals rate their compensation and benefits at Ancestry with 4.0 out of 5 stars based on 18 anonymously submitted employee reviews. This is 16.2% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at Ancestry.

Question 3

How happy are Customer Service Representative professionals working at Ancestry?

Accepted Answer

40% of Customer Service Representative employees at Ancestry would recommend their employer to a friend. This rating has decreased by 59% in the past 12 months. Customer Service Representative professionals have also rated Ancestry with a 3.1 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.4 rating for culture and values and 2.9 rating for career opportunities.

Question 4

What are the top reviewed jobs at Ancestry?

Accepted Answer

Senior Software Engineer (48), Software Engineer (40), Product Manager (22), Customer Service Representative (19), Customer Solutions Associate (19), Manager (16), Director (15), Software Developer (13), CSA - Customer Service Associate (12), Customer Service Associate (12), Intern (11), Analyst (8), Senior Product Manager (8), Archival Digitization Specialist (7), Principal Software Engineer (7)

Question 5

What are the pros of working at Ancestry according to real employee reviews?

Accepted Answer

"And it goes without saying the people are great." ((in 102 reviews)); "The benefits are great." ((in 90 reviews)); "Good work life balance and non" ((in 58 reviews)); "Culture was great and everyone felt like they could contribute to the overall mission of Ancestry.com" ((in 56 reviews)); "Pay is good" ((in 34 reviews))

Question 6

What are the cons of working at Ancestry according to real employee reviews?

Accepted Answer

"Senior leadership only wants honest feedback if it's positive." ((in 25 reviews)); "Frequent layoffs when large projects are finished." ((in 24 reviews)); "Upper management not aligned with each other." ((in 20 reviews)); "Very bad managers" ((in 16 reviews)); "Compensation is low, about $20" ((in 7 reviews))

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