Pros
The only pros are getting to wear what you want and (somewhat) flexible scheduling. The work is easy and it is an easy job for a college student or someone looking for extra cash.
Cons
Company is horrible mismanaged and employees are treated poorly by the company owner, who acts as the manager. Employees are expected to take on extra work and if they do not the repercussion is a pay cut, despite meeting metrics that would warrant bonuses for them. Some operators are treated poorly and yelled at daily, while others are allowed to no call no show two or three times per week with no repercussions at all. Pay starts at $8 an hour at has the potential to go to $10.50 an hour with bonuses, but most bonuses are unobtainable due to unrealistic expectations and poor staffing. Employees are often not paid for work they do if they are not sitting at a computer taking calls. So, for example, if an employee is sending a fax or having a meeting with the owner, they most likely will not be paid for it. Lead operators and supervisors are also ineligible for bonuses, and supervisors only make a few cents more than operators. Lead operators make the same amount of money as operators. Here is why I say (somewhat) flexible scheduling. You can pick the shift you want, but if the shift you want does not suit what the owner wants you to work she will try to force you into another shift. She will schedule you during class time and then complain about you constantly being late for work. Once you become full time, the schedule you need is thrown out the window and you are expected to work whenever the owner wants you to. The house that employees work in is unfit and unsafe. It is infested with roaches, and rodents live in the attic and enter via a hole in the side of the house. The ceiling is collapsing in part of the house. The plumbing is constantly backed up and raw sewage is often in the yard after a heavy amount of rainfall. The house is also located in a bad neighborhood and has been broken into a few times before. Lastly, the manager picks and chooses who is eligible for benefits. Only operates who are on her good side and work 40/hrs a week are eligible for the bare bones health insurance offered, and everyone else has to figure it out on their own, even if they are considered full time by federal standards. The only benefits is the bare bones health insurance. There is no vacation time, PTO, sick days, retirement plans, maternity leave, etc. There are also no pay raises.
