Ascend Software Reviews

- Work/life balance is nonexistent (especially if you are a support engineer -- I have never met more unhappy people than the support team and for good reason.) - Leadership has never worked in SaaS before (and it shows) - Take whatever workload you thought was your maximum and triple it. That's your workload at Ascend. Then try to get a manager to help you and they will do nothing but criticize you. - The product looks like it's from 1995 and doesn't work like it's supposed to. You will be putting out fires constantly because releases are disastrous. - Customers feel lied to and cheated out of what they thought they were purchasing so it's really hard to make relationships that mean something. Whatever goodwill you are able to scrape together is squandered by poor releases and broken functionality. - Leadership is paranoid and makes wild accusations. Micromanagement and grilling you until you want to cry about things that are not your fault are their two favorite things. - Leadership is nearly entirely white men. - Change is constant but never told to client-facing teams. There is no single source of truth. No one really knows what's going on. It is a constant state of maddening chaos.

* Employees are frustrated, fed up, tired, and overwhelmed, and it's felt through the whole organization. * Most of the code is over 20 years old and the UI looks like it was made in the 1990s. Enterprise companies are relying on this tool that constantly breaks, and their frustrations are taken out on the employees. * Goals are consistently set and missed. Deadlines are promised to customers and not fulfilled. * Team members are overworked and underpaid. People are given 3 - 4 job responsibilities at once, presenting more and more work as "opportunities for growth" without promoting or providing more compensation. * Leadership does not demonstrate trust or show appreciation for their employees * Do not promote, hire/fire, or manage the company by their values. Those in middle management are either "yes" people or they're demoted or removed * The CEO can be openly demeaning to employees, either when they are present or when they are not present. * There is a strong bias towards young white male leadership. There was more than one occasion where someone on the leadership staff made a derogatory comment or inappropriate comments to the women at the organization, who were severely outnumbered.