BMC Software Reviews

3.9

79% would recommend to a friend

(2,866 total reviews)
avatar

Ayman Sayed

85% approve of CEO

70% positive business outlook

BMC Software has an employee rating of 3.9 out of 5 stars, based on 2,866 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BMC Software employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
27 Apr 2019
Recommend
CEO approval
Business outlook

Pros

Absolutely nothing at all to add.

Cons

BMC is categorically the worst place I have worked in my life. The horrendous reputation BMC has in the marketplace is well deserved and I wish I had not been convinced that the company has changed- it definitely has not! At BMC UK there is an extremely toxic culture based on fear, bullying and intimidation. The company is run by a group of micro-managers who have absolutely no idea how to manage people and no other management experience. Most of the management have been promoted at BMC for sticking around and strangely enough seem to be the people who have written the positive reviews on here. When I joined BMC during one of their PG days, I honestly felt like I had walked into a call centre from the 80’s. This is a metric obsessed culture, which are focused on meetings for the sake of meetings with absolutely no interest in customer satisfaction or account management. I must point out the metrics are unachieveable (8 meetings per week, plus other types of meetings). Although BMC pretend to be focused on value selling, I assure you this is absolutely not the case. I have worked for a number of technology companies and this is the worst drive by selling I have ever seen. Every customer I was assigned too hated BMC and were fed up of explaining to multiple sales people the reasons why. Unfortunately, for BMC there are better tools on the market and companies who actually want to treat customers well. I was astonished at how many customers had been sold a number of tools they did not need or in some cases even knew they had. Don’t believe the hype, there is no value selling here or customer success. On that point do not believe recruiters who tell you that you can earn significant amounts of money here, that is not the case. Any commission you earn will be reduced for some ridiculous reason. Even people who have done multi million pound deals get screwed over. During my time at BMC I saw management make everyone’s life hell, it seems as if they take it in turns to try and break each one of the experienced sales people they bring in. Everyone I worked with hated working at BMC and many suffered with stress, anxiety and depression due to the way they were treated which is disgusting . It is sad to think in today’s world that BMC UK seem to get away with it. There is a huge retention problem and even the recruitment team can’t keep up with the amount of people leaving. As BMC’s toxic culture is well known within the industry, now the recruitment team have actually started posting about ‘A winning culture’ on LinkedIn which is laughable to say the least. However, I think the lack of staff retention over the past few years shows this is certainly not the case.

1.0
2 Nov 2017
Recommend
CEO approval
Business outlook

Pros

Good training both in an outside classroom. Decent fringe benefits - pension, free gym (if you had the time to use it), healthcare dental etc. Excellent pre-sales team.

Cons

BMC's reputation precedes it in the marketplace as being a horrible place to work. Beware of recruiter spin. The reputation is well deserved. 1980's toxic sales management culture based on aggression, bullying, playing favourites, micro-management, territories are a moving feast with the best opportunities moved to the golden circle. Huge turnover of sales people within last 12 months - over 50% of sales floor has left. Customers are sold to and then forgotten about and are sick of having a new account manager every 6 months. If you value work life balance - forget it. UK management team are institutionalised. Most have been on board for a long time and do not have the experience outside BMC to know what good looks like. In an attempt to steady the sinking ship we were called into a meeting to be told by one that BMC's sales staff retention rate was "completely normal". Laughable.

2.0
13 Feb 2018
Recommend
CEO approval
Business outlook

Pros

BMC is trying to transform as a business to move away from being a ‘legacy’ vendor, whom historically has been pigeonholed into the ITSM market, towards a more relevant vendor in adjacent high growth markets; Multi-Cloud Management and AI market etc. This is absolutely the right strategy, however the pace of this transformation (in BMC UK) is moving at glacial speed for the below reasons...

Cons

1. Toxic Culture: overly aggressive sales management approach with absolutely zero EQ to employees, and customers for that matter. BMC UK pretends to be evangelical about “value based selling” but the application of this methodology is not customer centric and when you strip it back is still very much drive-by software sales. The BladeLogic/PTC culture is still very evident in the Glengarry Glen Ross sales management style; the IT market is incredibly tight on talent and people won’t put up with it as per point 3 below - bottom line! 2. Marker Reputation: as a result of point 1, BMC’s brand with the vast majority of UK customers is in tatters. Complete lack of trust, missing value realisation and ultimately a lack credibility caused by a highly abrasive sales “methodology”. 3. HUMONGOUS ATTRITION - I’ve been in the industry for many years, at many large tech companies and I’m genuinely astonished by the attrition rate in the UK. People are leaving left right and centre, literally. This lack of continuity again loses huge credibility with customers who receive yet another “BMC Introduction” email from their fourth account manager in 12 months...

Viewing 1 - 3 of 2,866 Reviews

Glassdoor has 3,302 BMC Software reviews submitted anonymously by BMC Software employees. Read employee reviews and ratings on Glassdoor to decide if BMC Software is right for you.