Is BaxterStorey a good company to work for?

BaxterStorey has an overall rating of 3.3 out of 5, based on over 507 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 49% of employees would recommend working at BaxterStorey to a friend and 44% have a positive outlook for the business. The best reviews about BaxterStorey have been left by employees working as General Manager , Head Chef and Hospitality Assistant .

Does BaxterStorey pay their employees well?

According to anonymously submitted Glassdoor reviews, BaxterStorey employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at BaxterStorey. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at BaxterStorey?

49% of BaxterStorey employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BaxterStorey 3.2 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at BaxterStorey?

Catering Assistant (46) , General Assistant (30) , General Manager (18) , Chef (15) , Hospitality Assistant (14) , Supervisor (14) , Catering Manager (13) , Barista (12) , Chef Manager (12) , Head Chef (12) , Manager (10) , Sous Chef (8) , Assistant Manager (7) , Operations Manager (6) , Chef De Parties (5)

What are the pros of working at BaxterStorey according to real employee reviews?

"Great people to work with and constant opportunities" ((in 23 reviews)); "Good team and I got lots of hours but it was a zero hour contract." ((in 17 reviews)); "Good training and intro into catering" ((in 13 reviews)); "Good work life balance being mostly Monday to Friday" ((in 12 reviews)); "Great staff and holidays." ((in 11 reviews))

What are the cons of working at BaxterStorey according to real employee reviews?

"Pay is low and confusing" ((in 19 reviews)); "poor salary, average working hours," ((in 12 reviews)); "Minimum wage for starting roles." ((in 8 reviews)); "No benefits, most OMs especially thought they were better than most, I was micro managed." ((in 7 reviews)); "Very impersonal, cold and detached upper management" ((in 5 reviews))

What BaxterStorey locations have received the highest employee ratings?

Aberdeen , Birmingham , London , Nottingham

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BaxterStorey

BaxterStorey Reviews

3.3

49% would recommend to a friend

(469 total reviews)

Ronan Harte

65% approve of CEO

44% positive business outlook

Ratings by category

3.6

Diversity and inclusion

3.2

Work/Life balance

3.0

Compensation and benefits

2.9

Culture and values

2.9

Career opportunities

2.8

Senior management

BaxterStorey has an employee rating of 3.3 out of 5 stars, based on 469 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BaxterStorey employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

469 reviews

5.0

10 Jun 2026

Student-friendly environment with an strong hospitality vibe

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

- Very Student Friendly - Welcoming Atmosphere

Cons

- Can be intense at times but that's just hospitality for you

BaxterStorey Response

Good Afternoon, Thank you for taking the time to leave your review, we are glad that you had a positive experience whilst working at BaxterStorey. Best Wishes The People Team

4.0

2 Jun 2026

Free food and flexibility, but no growth opportunities

Catering assistant

Recommend

CEO approval

Business outlook

Pros

Free food, flexible hours, Payment on the correct day.

Cons

No chance of growth, lack of employee.

BaxterStorey Response

Good Afternoon, Thank you for taking the time to leave your review, we are glad that you had a positive experience whilst working at BaxterStorey. Best Wishes The People Team

2.0

30 May 2026

Great teamwork.

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Good Team work and amazing colleagues.

Cons

Management's decison is inconsiderate and does not rely on employee's opinions

BaxterStorey Response

Good afternoon, Many thanks for taking the time to provide us with some important feedback. We are of course always concerned when a member of our team does not have a positive experience. We would always encourage anyone who does have concerns to report these to either their Line Manager/Operations Manager or the People Team. BaxterStorey as soon as we are aware of any issues would manage these situations using the appropriate internal process and ensure a thorough investigation takes place. Any concerns that are raised are always investigated and managed to a conclusion. Therefore, I would encourage you to contact me at peoplesupport@baxterstorey.com and provide me with a number/email address and I will arrange for someone from our People Team to make contact to discuss your concerns in more detail. Kindest Regards The People Team

Viewing 1 - 3 of 469 Reviews

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