BaxterStorey Reviews | Glassdoor.co.uk

BaxterStorey Reviews

Updated 5 November 2018
81 reviews

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3.2
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BaxterStorey CEO Noel Mahony
Noel Mahony
34 Ratings

81 Employee Reviews

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Pros
  • "Full-time employment, Monday to Friday at a lot of sites and you get lunch for free" (in 7 reviews)

  • "Some good training courses (but you may be discouraged from attending by your manager due to cost)" (in 5 reviews)

Cons
  • "Not a 9 to 5 but good work life balance" (in 3 reviews)

  • "Gossiping about other people's lives is also a full-time job for a lot of people I worked with" (in 4 reviews)

More Pros and Cons

  1. "Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BaxterStorey full-time (Less than a year)

    Pros

    Independent company with people and food at the heart of everything they do. They develope people and help them in making their career aspirations come to life.

    Cons

    Never going to be a 9-5 employer, however the flexibility they give their staff is fantastic.

    Advice to Management

    Keep believing in the people

    BaxterStorey Response

    4 Oct 2018 – People Director

    Thank you for taking the time to provide your review, we're glad to hear that you are enjoying your time with us and even more pleased that you can see we try our best to support our people in... More


  2. "Front of House Supervisor/Assistant Manager"

    StarStarStarStarStar
    Current Employee - Supervisor in London, England
    Current Employee - Supervisor in London, England

    I have been working at BaxterStorey full-time (More than 5 years)

    Pros

    It has been a wonderful time to work here at Gazprom company with a different multicultural costumers, receiving training, getting more experience in the catering and costumer services environment.

    Cons

    I been working for 7 years at Gazprom and now I would like a challenge, I'm ready to continue my career to the next level, learn and share with my team and continue given the best costumer services.

    Advice to Management

    Set clear goals...
    Think about what my team shouldn't be spending time on ...
    Be brutally honest with myself about what's working and what's isn't ...
    Treat people with compassion and kindness.

    BaxterStorey Response

    7 Nov 2018 – People Director

    Dear Valued Team Member
    I appreciate you taking the time to leave a review for us and some feedback for us to consider.

    I am glad that thus far you have been enjoying working with the... More

  3. "Good company, bad managment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at BaxterStorey full-time

    Pros

    Good Salary,
    Overtime good pay
    Customer friendly
    Bank holidays paid

    Cons

    You have to be "nice" with your manager if you want trainings and developments, and even if you asking for trainings never will happen. Managment can`t handle problems, they don`t want to involve themselves. Colleagues are selfish and envy if you trying to make good things. If you doing something wrong you`re the bad person and no one likes after.

    Advice to Management

    Care about more the employees.

    BaxterStorey Response

    7 Nov 2018 – People Director

    Dear Valued Team Member,

    I appreciate you taking the time to leave a review for us and some feedback for us to consider. I’m glad to see that you see some of the positive things we offer at... More


  4. "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BaxterStorey full-time

    Pros

    BaxterStorey have a great work ethos, believing in fresh, local, innovative food.
    Focused on Team development and delivery of great customer service.
    People tend to stay with this company for a long time as they feel valued and that they have a voice.

    Cons

    Occasionally numbers driven but always try and bring it all back to the service and food.

    Advice to Management

    Always sharing ideas and looking for a way forward. Very focused on coaching and giving people the ability to think for themselves.

    BaxterStorey Response

    3 Oct 2018 – People Director

    Thank you for taking the time to provide your review, we're glad to hear that you are enjoying your time with us and even more pleased that our people feel valued and they feel they have a voice too... More


  5. "Working for BaxterStorey for over 7 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BaxterStorey full-time (More than 5 years)

    Pros

    Great like minded people who are passionate about service delivery and food.
    Training and Development are excellent and you are always listen to.
    Very open and engaging management team

    Cons

    It is not 9-5 , however you can work flexible to get a good work and life balance.

    Advice to Management

    Continue to listen to your employee's. They are your eyes and ears.

    BaxterStorey Response

    3 Oct 2018 – People Director

    Thank you for taking the time to provide your review, we're glad to hear that you are enjoying your time with us and that you can see not only the companies passion but also our peoples passion... More


  6. "operations director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Director in London, England
    Current Employee - Operations Director in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BaxterStorey full-time (More than 10 years)

    Pros

    independent company and family ethos giving teams autonomy over their business

    Cons

    As the company continues to grow it is about us ensuring we keep the company values intact.We are not perfect however, we have autonomy to put it right.

    Advice to Management

    keep believing in the values of the company and the excellent teams we wrok with

    BaxterStorey Response

    3 Oct 2018 – People Director

    Thank you for taking the time to provide your review, we're glad to hear that you are enjoying your time with us and we will continue the hard work to ensuring our people are looked after.
    Many... More


  7. "Fantastic leadership and career development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BaxterStorey full-time (More than 5 years)

    Pros

    Training and opportunities
    Passion for food and people
    Real social and personable management team. We are a family

    Cons

    Not a 9 to 5 but good work life balance. Better than others

    Advice to Management

    Work hard and earn your strips. No one likes a "look at me" glory hunter

    BaxterStorey Response

    3 Oct 2018 – People Director

    Thank you for taking the time to provide your review, we're glad to hear that you are enjoying your time with us and you can see all the hard work we've put in to ensuring our people are developed... More

  8. "Good company if you're the right colour"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Busy head office. Always something to do

    Cons

    Lack of diversity. Very underrepresented amongst people of color in management positions. Seems to be a management style.

    Advice to Management

    Improve diversity of the workforce..try to move forward from an all white, all male management team.

    BaxterStorey Response

    29 Oct 2018 – People Director

    Many thanks for taking time out to provide us with some really important feedback. We are pleased you found the busy environment at work enjoyable.

    We are disappointed that you felt there was a... More


  9. "Amazing business and leadership team!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Office in London, England
    Current Employee - Support Office in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BaxterStorey full-time (More than 3 years)

    Pros

    Passion for food
    Passion for developing people
    Passion for service
    Work life balance with competitive rates of pay
    Encourage flexibility
    Passion for their teams - supportive environment
    Work hard but are rewarded

    Cons

    There are no cons to working here

    BaxterStorey Response

    27 Sep 2018 – People Director

    Thank you for taking the time to provide your review, we're glad to hear that you are enjoying your time with us and see all the hard work we've put in to ensuring our people are looked after.
    Many... More


  10. "Change is needed - 12 years in the business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager
    Current Employee - Senior Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at BaxterStorey full-time (More than 10 years)

    Pros

    Free food, a lot depends on the location and the client, training - although this is very often discouraged due to high costs

    Cons

    Location managers are expected to work long shifts 10-12 hours, same applies to Ops Managers
    Absolutely zero recognition within the business, even for the locations that perform very well with ‘happy’ clients
    Supply chain is being limited to use of very few suppliers with poorer quality of products available
    Complete disconnect between senior teams and some locations, this is mainly due to the fact that everyone is so busy and with lack of resources

    Advice to Management

    It’s not always been like that... it’s not always been about profits and less overheads
    The company is now attempting to see how the employees are ‘feeling’, perhaps something good will come out of it. I am certainly hoping for it.

    BaxterStorey Response

    29 Oct 2018 – People Director

    Thank you for your honest feedback, and it’s great to see you’ve been with us so long.

    It disheartens me to hear you feel that there is no recognition within our business as we try our upmost to... More


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