Does BetterHelp pay their employees well?

According to anonymously submitted Glassdoor reviews, BetterHelp employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at BetterHelp. This rating has improved by 10% over the last 12 months.

How satisfied are employees working at BetterHelp?

68% of BetterHelp employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BetterHelp 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at BetterHelp?

Therapist (378) , Counselor (89) , Behavior Therapist (38) , Licensed Clinical Social Worker LCSW (38) , Mental Health Counselor (36) , Licensed Professional Counselor (27) , Psychotherapist (26) , Counsellor (24) , Mental Health Therapist (21) , LPC Therapist (19) , Licensed Mental Health Counselor (18) , Licensed Clinical Social Worker (17) , Licensed Therapist (15) , Licensed Marriage and Family Therapist (LMFT) (14) , Mental Health Counselor/Psychotherapist (11)

What are the pros of working at BetterHelp according to real employee reviews?

"work from home, flexible hours when you can get work" ((in 61 reviews)); "Flexible schedule and time off" ((in 56 reviews)); "Flexible hours with independent schedule; Multiple session formats; Confidential and straight forward telecommunication platform" ((in 36 reviews)); "Amazing people with a startup DNA" ((in 19 reviews)); "Great culture and wonderful people" ((in 17 reviews))

What are the cons of working at BetterHelp according to real employee reviews?

"Low pay for high output No transparency about changes made to pay Little to no support from admin" ((in 289 reviews)); "No benefits and lots of no shows" ((in 19 reviews)); "Communication was awful, and I was let go with no warning." ((in 10 reviews)); "Clients can not use insurance to pay and get charged regardless of whether they use their weekly session." ((in 7 reviews)); "No training" ((in 4 reviews))

What are the top reviewed BetterHelp locations?

London , Belfast , Manchester , Chester , Birmingham , Portsmouth , Kingston upon Hull , Leicester , Lincoln , Newcastle upon Tyne , Glasgow , Cardiff , Edinburgh , Aberdeen , Bath , Croydon , Durham , Bolton , Par , Leeds , Sheffield , Nottingham , Walesby

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BetterHelp

Part of Teladoc Health

BetterHelp Reviews

3.7

68% would recommend to a friend

(183 total reviews)

Fernando Madeira

79% approve of CEO

72% positive business outlook

Ratings by category

4.3

Diversity and inclusion

3.9

Culture and values

3.9

Work/Life balance

3.8

Senior management

3.6

Career opportunities

3.3

Compensation and benefits

BetterHelp has an employee rating of 3.7 out of 5 stars, based on 183 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BetterHelp employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

183 reviews

3.0

11 Jun 2026

Flexible hours and remote work, but low pay

Therapist

Recommend

CEO approval

Business outlook

Pros

Remote working, easy platform, easy to use, choose the hours, clients come to you.

Cons

Low pay unless you are willing to put in a lot of hours.

1.0

8 Jun 2026

High workload and poor pay overshadow client success

Marriage and family therapist

Recommend

CEO approval

Business outlook

Pros

Used to get a lot of clients - not so much currently.

Cons

Pay is terrible. I work 6 days a week, sometimes from 8a -7p with two breaks.

5.0

28 May 2026

Flexible hours, steady flow of clients, feel supported.

Counselling therapist

Recommend

CEO approval

Business outlook

Pros

I love the flexibility to choose my own hours and the amount I can do. I can work from home and generally receive a steady flow of clients. The resources on BetterHelp are extremely helpful for working with clients (i.e. activity sheets to use in sessions, CPD to enhance my learning, free personal therapy for therapists. Clients can choose to have sessions via video, telephone or texting, all of which I enjoy doing, although my preference is video. The pay is quite acceptable when you consider you don't need to advertise, suitable clients are found for you, depending on your preference and experience. You don't even need your own website (although I choose to have one) and CPD is available for free.

Cons

Sometimes there may be some technical glitches but these are few and far between and this is something that can happen on any platform. As with face-to-face counselling, sometimes you may not match well with a client but this is easily rectified by BetterHelp and the client can choose another therapist. It's good to know that they have a choice because the client is the most important person in therapy.

Viewing 1 - 3 of 183 Reviews

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Jobs at BetterHelp

Psychiatrist - (Remote)

Psychiatric Nurse Practitioner (PMHNP) - Remote

Psychiatric Nurse Practitioner (PMHNP) - Remote

Psychiatrist - Remote

Licensed Psychologist - Remote