Brightside Health Reviews

New director is micromanaging every aspect of your day. We are no longer treated like adults and with respect. She is very controlling and cannot tolerate us having any free time that she is not aware of. Our philosophy used to be, if you need to go to the doctor or pick up your kids just make sure you do it not during your phone shift and it’s fine. We were never properly trained to how to handle these phone shifts in the first place, which is completely negligent. We are a MENTAL HEALTH company not SALES. People are in distress and we could cost someone their life not being trained. Rushing us through answering more calls and tickets faster to be a “lean” department is going to make many people who are already suffering suffer more. Putting performance goals on a team assisting upset people in mental health who are LITERALLY begging us for help is absolutely ludicrous. You can’t hire an entire department of people who are here because they got hired under a completely different premise and because they care about helping people. Then decide you want to be some corporate big shot and say “if they don’t like it, they can leave” and turn it into a complete different company culture. If you lack empathy you shouldn’t be in this field.

They are struggling for unknown reasons, since they constantly talk about how ‘well positioned’ they are, and transparency surrounding the struggle is nonexistent until the day of layoffs. It truly seems as though they say what is needed to keep people around knowing it won’t last (which is probably common in start ups). They’re trying to move faster than capable and burning employees along the way when things don’t pan out. Even not being impacted, their way of handling layoffs was horrifying. To organize a meeting very late for the next morning, and then only to bring up layoffs AND lay people off all in a matter of 15 minutes is just in very poor taste. they have shoddy at best marketing practices including research studies published, and clinicians may be safe given the model but for corporate I’d say stay away.