Great culture, but doesn't practice what they preach
Pros
Great company culture! Every employee carries their weight and gets along with one another immensely. 99.9% of the company is remote. The CEO and President know most employees by first name and ask about family members. They’re friendly, approachable, thoughtful, and genuinely seem to care. Department managers and leads treat every employee as a human being and not a number. They are flexible, understanding, and patient.
Cons
Unfortunately, they are notorious for overworking their admin/support teams and underpaying them. Many admin employees hold a coordinator or specialist position but carry the weight of 3-4 roles and are paid below industry standard. Many of us feel guilty for not getting the work done within the expected 40-hour weeks, so we work off the clock to try and catch up. Several high-level employees have issues delegating to the managers/leads/coordinators who report to them, causing constant deadline issues or extreme stress to their employees. One of them even requires the non-essential employees who fall under his purview (<10) to report to HQ once a week while the rest of the company (even ones who live locally -in different depts- including the CEO and President) are fully remote. For years, they have dangled promotions over the heads of overqualified employees with no promotion date in sight. Our company teaches its clients that they need to pay their employees a living wage, but several admin/support team members have a second job to make ends meet -especially with very expensive and low-quality medical benefits AND inflation only climbing. Most non-admin employees get generous SPIFFs, but the admin/support staff don't qualify even though, without their work, many things to make the training or client experience a success wouldn't happen. They give/create job titles that have no meaning outside the company and make no sense in the industry or the rest of the professional business world.
