CEGA Group Reviews

Whilst pretending to be a team work driven company, most manager have their own agenda in the forefont, not to drive the company further but only their own pay. Roles that duties are only necessary to work standard business hours are forced to become shift patterns and weekends, not for business needs but purely as other departments (who's roles are required to work such patterns) get upset seeing anyone else not have to do so. You wouldn't ask the accounts team to work weekends if the banks cannot process the payments until the Monday? Upper middle management being purely late 20s-middle aged men, hiring 90% of the staff for the sake of having a crush on a young naive girl and inevitably taking advantage of them. There is no team morale and all motivation is driven by negative reinforcement. Over the years the company has actively chosen to shoot themselves in the foot in aspects such as having to (inevitably) make 40+% redundancies due to the covid-19 pandemic, but then actively push its remaining staff away, never listening to the issues as to why people leave. The entry level salary has risen but those who have given loyalty to the company have not had a pay rise in line with this after NI rise, interest rates, cost of living and petrol prices rising. There is no fairness of those working hard getting rewarded, but simply over who hangs out with the boss for a drink outside of work most often. There is a severe level of hypocrisy and preferential treatment towards some staff over others based on their external friendship, not their hard work. Disorganised with every decision making it harder or more time consuming to do your job efficiently, interpreting red tape issues in the wrong way without justification.

After a month of really good training you are thrown in to the call centre and it's a different world. People do try to support you but they are so busy themselves it is hard to get the assistance you need. The amount of phone calls you have to take is so great you don't really have time to action all the help the caller needs. Which results in more phone calls as they chase up what is happening with their case. When you put your phone on 'do not disturb' to try and action tasks for a caller you are taken off 'do not disturb' by managers in order to take more calls. This is despite being told in the training that you would be able to do this, no problem. When we started training we were told that internally our job title would actually be Customer Service Case Manager. I can only describe it as being like a 999 operator and the ambulance service at the same time; having to fully manage an emergency situation whilst still taking large numbers of new calls about new emergency situations. The management told us that around half of new starters end up quitting after a few months, and I was unfortunately one of them. I was staying sometimes an hour after my shift ended just so I could work through cases without my phone ringing, and my stress levels were sky high. The staff are friendly and fully understand the struggle, but ultimately I think it's a company that prioritises task completion over its staff.