Structure: The company has no clear organizational structure. They made it seem as if they were a large, reputable company, but in reality, there are around 50 employees. Many individuals hold multiple titles—VPs also act as managers across different departments—so roles and responsibilities are unclear. There are no KPIs, revenue targets, or real management oversight, meaning no one-on-one meetings or performance feedback.
Leadership: The CEO is involved in nearly every meeting and micromanages even minor decisions. She often belittles employees during group calls and has been known to terminate staff abruptly, creating an environment of fear and instability. This behavior contributes significantly to the company’s high turnover and low morale.
Work: PMs are directly assigned client accounts and expected to manage whatever workload they have independently, with little to no supervision, guidance, or help. Even if that means working overtime, which they do not pay. The company tends to hire senior-level professionals to avoid investing in training or development.
Sales / BDMs: The Sales team often treat Project Managers poorly, which seems to be common across several localization companies. In reality, PMs handle the bulk of client communication and delivery. PMs receive client requests, prepare quotes, manage the entire project lifecycle (from kickoff to delivery), issue POs, invoices, and close projects. BDMs are often only copied on emails for “visibility,” and few actually track or support the projects they bring in. Beyond bringing in new clients (rarely), their day-to-day involvement is quite.
Clients: Due to frequent layoffs and high turnover, clients often don’t know who to contact and keep old PMs in copy, since they are never informed if someone left the company. It’s surprising that clients continue to send requests despite the lack of consistency and communication.
Linguistic Resources: The company works with very limited linguistic resources, typically only 2 to 4 per language pair, and most are external agencies paid at extremely low rates. Even when quality issues arise, they continue using the same resources because they have no other alternatives.
Automation: There’s an urgent need to automate repetitive processes. Without automation, Project Managers can spend up to two days just preparing a single client quote, which is highly inefficient.
