Carbonite Reviews | Glassdoor.co.uk

Carbonite Reviews

Updated 8 January 2019
191 reviews

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3.1
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Carbonite President & CEO Mohamad Ali
Mohamad Ali
90 Ratings

Employee Reviews

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Pros
Cons
  • "At least when I was there, the upper management seemed totally disconnected from the engineering or product departments" (in 13 reviews)

  • "Strict call center environment - everything is timed down to the second, micro managed" (in 11 reviews)

More Pros and Cons

  1. "Good potential but some of the tech is out of date and way behind the competition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Carbonite full-time

    Pros

    Some smart tech acquisitions: DoubleTake, EVault, Datacastle

    Leadership team has a successful track record of building companies

    Staff views and opinions are valued

    Work/life balance

    Cons

    Some of the products are a long way behind the competition in several key areas, and these may not be addressed quickly enough to stave off customers switching to other products (this is already happening).

    Recent acquisitions have led to layoffs. May be more to follow.

    Advice to Management

    Pay careful attention to what the people in the front line are telling you, and what customers are telling you, and act on it.

    Address the areas of core product functionality that are sorely lacking vs the competition...and fast


  2. "Great place to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Intern in Boston, MA (US)
    Former Employee - Software Development Intern in Boston, MA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carbonite full-time (Less than a year)

    Pros

    Relaxed work atmosphere.
    Got actual work to do as an intern, so I got incredibly useful experience out of it.
    Management understood that as an intern learning was at the forefront of my experience.

    Cons

    No real cons to speak of

    Carbonite Response

    3 Jan 2019 – Director of Talent Management

    Thank you for your feedback! We have a formal internship program here at Carbonite in order to provide students valuable business experience.

  3. "Lots of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Boston, MA (US)
    Current Employee - Director in Boston, MA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carbonite full-time (More than a year)

    Pros

    - High growth, providing opportunities for employees
    - Focus on investing in employees
    - Positive and friendly environment
    - Long term plan for success

    Cons

    - Typical growing pains as business models shift to meet market demands

    Advice to Management

    - Keep on strategic path
    - Continue to invest in employees

    Carbonite Response

    3 Jan 2019 – Director of Talent Management

    Thank you for taking the time to provide feedback. Carbonite does invest in employees by providing competitive and comprehensive benefit packages and learning and development opportunities, as a few... More


  4. Helpful (1)

    "Ineffective middle management creates unnecessary chaos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Data Engineer in Boston, MA (US)
    Former Employee - Senior Data Engineer in Boston, MA (US)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Carbonite full-time (More than a year)

    Pros

    Breakfast on Mondays
    Lunch on Fridays
    Competitive salary
    Unlimited PTO

    Cons

    The various departments don’t communicate well, and I’ve even been a part of instances where one team intentionally keeps another in the dark on a new project. Advancement seems to be based on tenure alone, rather than skill or merit. I think the executives have a good vision, but their biggest mistake is trusting ineffective middle managers to help realize it. I’ve also never seen a project planned out before work on it begins.

    Advice to Management

    When people with experience are hired, listen to them. Plan out big projects before people start working on them, and include people from around the company who have a vested interest in it.


  5. "Great team, great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA (US)
    Current Employee - Anonymous Employee in Boston, MA (US)
    Recommends
    Positive Outlook

    I have been working at Carbonite full-time

    Pros

    Super-smart, driven, employees who truly care about the company and the direction it's going in. Fully stocked snacks, catered breakfast on Mondays and lunch on Fridays. Gorgeous office in Boston. Great work life balance.

    Cons

    Unclear direction for certain teams.

    Carbonite Response

    3 Jan 2019 – Director of Talent Management

    Thank you for taking the time to provide feedback!


  6. Helpful (2)

    "Technical Support Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Salt Lake City, UT (US)
    Former Employee - Technical Support Engineer in Salt Lake City, UT (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carbonite full-time (More than 5 years)

    Pros

    The company did a much better job of managing things in an efficient manner and getting a previously practically impossible-to-manage workload down to a much more manageable level among individual team members in the Salt Lake Tech Support department. There was also a spirit of inclusivity in both the local senior management that oversaw the Tech Support department that I worked at, and an active effort to increase an appreciation of different cultures and viewpoints by the CEO, which was incredibly refreshing.

    Cons

    A lot of excellent & very knowledgeable people who had worked for years in the Tech Support department of the previous entity that was bought out by the company were being go and I don't know why. There was also a slightly more micro-management and "call-center-like" approach (ie: a much bigger focus on being on time down to the minute & sticking to one's schedule) than in working hard & getting quality work done.

    Advice to Management

    Expand the new-hire training in the Tech Support department to include a really comprehensive overview of the multi-faceted nature of the work that will actually occur to better empower new techs. Consider really valuing and holding onto people that have worked a long time at the entity that was taken over by Carbonite in Salt Lake and the wealth of in-depth knowledge on some extremely complex yet Critical technical dimensions of the software that they may bring to the table.


  7. Helpful (3)

    "Great Tech and People, but lackluster sales and marketing direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Carbonite full-time (More than 3 years)

    Pros

    Good products, Great People and solid technology leadership. Great Environment and corporate policies

    Cons

    Sr. Sales and Marketing leadership are confused as to the business and markets direction they are moving in. Trouble integrating multiple acquisitions into one focused team. Trying to get all markets to fit into mid-small market concepts. Confusing roads to market causing internal competition and struggles for sales.

    Advice to Management

    Stream-line sales "channels" and adjust revenue 'concepts' to fit customers needs and not your current small business model. Expand Marketing to address ALL business needs instead of cookie cutter approach to small/consumer markets. Regional concepts need to be expanded to cross boarder enterprises. Each business (S/M/L and Global) have their own best business practices.

  8. "Software Engineering Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer(Internship) in Indianapolis, IN (US)
    Former Employee - Software Engineer(Internship) in Indianapolis, IN (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Carbonite (Less than a year)

    Pros

    Great environment, great people. Free coffee and snacks

    Cons

    Pay isn't super competitive. Not a lot of young people.

    Advice to Management

    Keep doing what your doing


  9. Helpful (2)

    "Mozy Review- Good People, Big Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Draper, UT (US)
    Former Employee - Anonymous Employee in Draper, UT (US)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Carbonite full-time (More than 5 years)

    Pros

    I always enjoyed working with my coworkers. They were always very eager to work together as a team.

    Cons

    Kind of felt like we were on cruise control. There was a bit of room to grow because of the corporate environment, but it felt like kind of a heads down and do your work kind of job.

    Advice to Management

    Mozy needed vision, hopefully the product is being appreciated at Carbonite.


  10. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carbonite full-time

    Pros

    fully stocked snacks, unlimited pto, paid holidays, benefits

    Cons

    work load increasing without compensation