Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Citizens. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Citizens?

63% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Citizens?

Business Analyst (4) , Manager (3) , Actuarial Analyst (2) , Claims Processor (2) , Relationship Banker (2) , Senior Software Developer (2)

What are the pros of working at Citizens according to real employee reviews?

"Nice people to work with." ((in 7 reviews)); "It offers good benefits and has programs that is committed to promote not only wellness and a healthy life style but also camaraderie among employees." ((in 7 reviews)); "Work life balance is great" ((in 5 reviews)); "It is a fun, creative and collaborative culture within the Citizen's family." ((in 4 reviews)); "Good benefits and good coworkers, and the managers are mostly good people." ((in 3 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Poor Management." ((in 5 reviews)); "expected to do multiple positions for less pay." ((in 4 reviews)); "Wages are low" ((in 3 reviews)); "Lack of communication, training, low salary, very strict with employees." ((in 3 reviews))

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Citizens

Citizens Reviews

3.6

63% would recommend to a friend

(87 total reviews)

Geoffrey M. Kolander

61% approve of CEO

63% positive business outlook

Ratings by category

3.5

Culture and values

3.5

Diversity and inclusion

3.4

Career opportunities

3.2

Work/Life balance

3.2

Compensation and benefits

3.0

Senior management

Citizens has an employee rating of 3.6 out of 5 stars, based on 87 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

87 reviews

5.0

6 Mar 2026

Good culture

Data analyst

Recommend

CEO approval

Business outlook

Pros

Benefits, work-life balance, team collaboration, friendly environment

Cons

everything is good; I don't think anything need to improve here

1.0

4 Nov 2025

Don't do it

Manager

Recommend

CEO approval

Business outlook

Pros

no Pros, the entire workforce is toxic

Cons

A lot of inexperienced people work here. big cultural divide in the office. the experienced people who have worked here for a long time are toxic and tired. this place is a disaster

5.0

5 Sept 2025

Great experience

Actuarial intern

Recommend

CEO approval

Business outlook

Pros

Great team of actuaries, very relaxed and supportive group

Cons

Quiet office, not much interaction between coworkers

Viewing 1 - 3 of 87 Reviews

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Jobs at Citizens

Associate Actuary - Pricing

Policyholder & Enrollment Specialist