Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (55) , Analyst (48) , Financial Advisor (43) , Manager (42)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 454 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 293 reviews)); "work life balance is good" ((in 187 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 126 reviews)); "good training was present wihtin the company" ((in 104 reviews))

What are the cons of working at Citizens according to real employee reviews?

"You must get a good manager and department to succeed." ((in 124 reviews)); "Poor upper management and disorganized retail structure." ((in 123 reviews)); "Long hours and a lot of red tape with risk / cyber groups to implement anything" ((in 55 reviews)); "No bonus below Vice President" ((in 54 reviews)); "Poor leadership and you have to be in the right “click”" ((in 53 reviews))

What are employees saying about Citizens redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens redundancy and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

London , West Bromwich , Sutton , Belfast County Borough , Swinton , Southampton

Citizens Reviews

3.8

73% would recommend to a friend

(4,790 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,790 reviews)

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

5K reviews

5.0

11 Sept 2024

Great

Senior vp

Recommend

CEO approval

Business outlook

Pros

Great place to work with people

Cons

long hours of work everyday

Citizens Response

1y

Thanks for sharing your thoughts. It's great to hear that you're enjoying your time with us. Thanks for all you do!

5.0

3 May 2024

Good

Consultant

Recommend

CEO approval

Business outlook

Pros

Atmosphere Rewards Praise Good management

Cons

Work life balance. Poor structure

Citizens Response

2y

Thank you for taking the time to share your feedback. We're glad you're enjoying the management here, they really make all the difference!

5.0

12 Oct 2022

Ok

Social media

Recommend

CEO approval

Business outlook

Pros

Polite people nice to work woth

Cons

Some managers have egos and don’t always know what they’re dping

Citizens Response

3y

Thanks for taking the time to leave a review. It's great to hear that you're enjoying your time here and the people you work with, they really do make all the difference!

Viewing 1 - 3 of 4,790 Reviews

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Jobs at Citizens

Appraisal Senior Review Analyst

Senior Appraisal Analyst

Citizens

Citizens Reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great

Good

Ok

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Jobs at Citizens