Consumer Intelligence Reviews

Updated 19 Nov 2019

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3.0
50%
Recommend to a Friend
54%
Approve of CEO
Consumer Intelligence CEO Ian Hughes (no image)
Ian Hughes
8 Ratings
  1. "A forward thinking company providing work-life balance"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - PR and Communications Manager in Southampton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumer Intelligence full-time for more than a year

    Pros

    Flexible/remote working allows me to balance being a mother and working full-time. Opportunities to influence the status quo and drive new ideas - unlike anywhere I've worked previously - means that I get to play a real part in the forward direction of the business. Dedicated, passionate, fun and friendly colleagues that make working for the company a pleasure. A decent salary package.

    Cons

    Some of the employee benefits could be improved, such as the maternity and pension packages, however I appreciate this is a challenge for small businesses.

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  2. Helpful (1)

    "Wow - what a mess- avoid."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Facing in Bristol, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Consumer Intelligence full-time for more than 3 years

    Pros

    Central office location Free drinks in the office Lots of social events

    Cons

    Total hard sales culture CEO not on this planet and doesn't see reality CEO reads loads of "management" books and takes what they say as gospel. Perhaps he should pay attention to the employees and understand the place is truly broken. So many people have left recently (about 50% of workforce) and more still leaving yet nobody seems to wonder why. Poor basic pay - constant changing commission schemes Lots of people are able to get away with doing not a lot when the pressure is put on others No career progression No training Very poor employee benefits Too many chiefs on big money If your face fits and you suck up then fine, but if you want to be honest and have an opinion forget it. Flexible working with no enforcement meaning people get away with murder in just having the day off if they fancy it.

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    Consumer Intelligence Response

    December 3, 2019People & Culture Business Partner

    Thank you for sharing your feedback. I'm sorry your experience didn%E2%80%99t match your expectations. Earlier this year we carried out an extensive employee survey to help senior managers and the leadership team truly understand what it%E2%80%99s like to work at Consumer Intelligence. We received a mixture of feedback %E2%80%93 the good and the bad. Similar to the feedback you have shared, people expressed their appreciation of our location and the social team culture we have within the company, as well as their fondness for the passionate and dedicated people they get to work alongside. The feedback also highlighted where we need to improve, and I am pleased to share that we are already taking steps to tackle some of the points you have raised, since you have left. This includes instating individual training budgets, opening up career progression opportunities, and improving employee benefits such as holiday allowance. We are also exploring how we can better manage our flexible (Output Only) working environment %E2%80%93 something that is highly valued by many - by effectively holding people accountable for their areas of responsibility. Additionally, we are putting more emphasis on celebrating our workforce through a variety of means to ensure people across the business receive the recognition they deserve. The survey that we carried out also asked for feedback on how the company is led. Whilst many said that they value having an inspirational and forward-thinking CEO, Ian is aware that this style of leadership does not suit everyone. Having shared your feedback with Ian, he was sad to hear how you felt. Being the CEO of a research company, extensively researching what can help us better serve our customers, our staff and our other stakeholders is something that is a life%E2%80%99s work. I am truly sorry that you believe Consumer Intelligence to be a company that does not value the honesty and opinions of its people. We continue to encourage a collaborative culture in which our employees have the opportunity to influence the status quo and forward direction of the business. Most recently, we asked the entire company to put forward their ideas for the next iteration of our company vision, helping to set our path for the next five years. All the ideas we received are now being baked into the strategy that we are building for the future. I'd be really happy to learn more about your time working for us and how we could improve the experience for current and future employees. Please feel free to get in touch by emailing me at: Alice.Norton@consumerintelligence.com


  3. Helpful (1)

    "Avoid... unless your face fits"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Non Sales Role in Bristol, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Consumer Intelligence full-time for more than 3 years

    Pros

    Some of the remaining people people are pretty cool socially It’s a good location in town with an element of flexibility from where you can work Offer free drinks if you go into the office

    Cons

    I wish I didn’t have so many... the managers are a very weak team, the best ones have left over the recent years, so no chance of proper performance or progression guidance The CEO sometimes comes across like he thinks the business is something completely different, and can be quite temperamental Zero communication on the things that matter If your ‘in’ then you’ll do fine (lots of family / friends of family get hired), but share an opinion that’s not wanted (even if justified), you will be shot down The spending is unfair, all focused on sales and London, not on the other areas I do not recommend working here

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    Consumer Intelligence Response

    December 3, 2019People & Culture Business Partner

    Thank you for your review. It%E2%80%99s really useful to hear from current and former employees about their experience of working at Consumer Intelligence. Your feedback helps us identify where we are doing well and where we could be doing better.We%E2%80%99re glad to hear that our location, social activities and free beverages were something you appreciated whilst you were with us. We know that these elements are popular across the board.It%E2%80%99s saddening to hear that you feel you can only do well if your %E2%80%98face fits%E2%80%99 or if you%E2%80%99re %E2%80%98in%E2%80%99. This is certainly not the culture that we are looking to build at Consumer Intelligence. We do, however, run a referral scheme which allows current employees to put forward suggestions for new recruits, with the chance of securing a referral bonus if that candidate is successfully recruited %E2%80%93 a practice that is common in many businesses. This may be why you have seen friends and family of current employees join this business during your time with us.In terms of your uncertainty regarding our management team, we do recognise improvements can be made to the way people are managed across the business, and we are already taking steps to increase consistency in management style and ensure workloads are appropriately supported.Your point about progression paths is absolutely valid, and this has been a challenge for us over previous years, as it is for most small to medium sized businesses. However, we have already started building opportunities for progression into our Client Services team and Research & Insight team, and we are currently working with a specialist consultancy to review our operating model and also identify how we can build further progression paths into the business.I am sorry that our spending has seemed unfair. At any point in time, we do our best to invest in areas of the business as needed, in line with our strategic direction. We do of course strive to make this as fair as possible, ensuring that what we spend delivers a return on investment, and subsequently success for the business and our people.In mid-2018 we recruited a PR & Communications Manager, who has been helping us to evolve the way we communicate as a business to ensure we are communicating what matters. Since then, we have developed various core communication channels and tested new ways of sharing information. We recognise there is more work to be done to ensure that we are fully aligned as a business on key issues, therefore supporting clear and consistent communication. We have taken steps in just the last month to overcome this challenge.This year we have brought in a new system to track progress against company, team and individual objectives. One of the great things about the new system is a function that enable colleagues to give each other %E2%80%98High Fives%E2%80%99, allowing everyone to highlight, celebrate and recognise the good work that is happening across the business. At the end of each month at the all-company Town Hall we give shout outs to those who have received the most High Fives and two of those people (drawn out of a hat) are rewarded with gift vouchers. We believe this has really changed the way we recognise our people and has enabled us to celebrate everyone equally %E2%80%93 not just those that shout the loudest.We welcome further feedback on your experience of working with us. If you would like to get in touch, please email me at: Alice.Norton@consumerintelligence.com

  4. Helpful (2)

    "Mixed opinion"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bristol, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Consumer Intelligence full-time for more than 5 years

    Pros

    I can honestly say, when your face, skills, perceived attitude, and generated income meets management expectations, life is amazingly good. Flexible working, outputs only, key results sprints, a reasonable employee package are some of the primary reasons to be with this company. There are also some AMAZING people in this company. The opportunity for growth & development is there for all, within the company structure and if the current management approach permits.

    Cons

    Appreciation can be limited - some don’t get the time off to complete their studies; are expected to be available during personal time through no fault of their own, with little thanks. When you no longer “fit” or you choose to leave, management attitudes can vary - fanfares, gifts, accolades vs others who have supported the company personally, financially and to their own personal detriment who are treated appallingly.

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  5. "Difficult but rewarding"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Consumer Intelligence

    Pros

    Their bespoke products, talent level they are seeking and growth plan.

    Cons

    Aims need to be company wide, deveopment is encouraged just not by all below management level staff.

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  6. "Work experience at Consumer Intelligence over 8+ years"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Manager (Consumer Research) in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Consumer Intelligence full-time for more than 8 years

    Pros

    CI has been instrumental in shaping my professional career, Of the 8 years tenure at CI starting as recent graduate analyst to my last role with organization as Manager Operations, I've been fortunate to learn and grow both personally and professionally. The management is not only very supportive but also encourages all employees to expand there learnings and take challenges. For example to help me grow in my career to managerial level, I was encouraged and given opportunities to directly interact with clients and become the strategic partners providing more value. The open and collaborative work environment makes it easy for employees to work together better. If given an opportunity to be part of the legacy, I would be happy to be part of CI family again.

    Cons

    There are no offices in United States, I had to move for personal reasons out of UK

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  7. "Product development & Projects"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Consumer Intelligence full-time

    Pros

    I have worked for a lot of businesses and sectors and in many positions and Consumer Intelligence has to be the most innovative and culturally upbeat company I have worked for. Innovation is integral to this company and they push the boundaries both technological and in business to ensure that their clients receive the best insight and client service. Culturally upbeat means taking time out Fridays to get together and celebrate achievements. Staff nights out, a real consensus approach to business where all staff views matter. I could go on.

    Cons

    This is a company who innovates and operates a supportive and perhaps different company architecture to big companies. Management are utterly approachable and flat in structure. If you have an idea and its good, you can make it happen by just walking into the CEO office. Thats a rarity. Sometimes it means fast paced and thinking on your feet. Some people just can't live with this concept and thats fair enough, but if you are interested in a truly dynamic business thats cutting edge and want to work somewhere that values your thoughts, then this is the company!

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    Consumer Intelligence Response

    November 5, 2015CEO

    Thanks for your input, it's much appreciated. We have worked hard to make this a great place to work and Innovation is one of our core beliefs. Good luck with your future career! Ian

  8. "Personally I had a bad experience - Very high staff turnover"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Bristol, England
    Doesn't Recommend
    Negative Outlook

    I worked at Consumer Intelligence full-time for more than a year

    Pros

    The pay was pretty good

    Cons

    I've never experienced such a high turnover of staff in a company. The owner and senior management are aloof and uninterested in the people who work for them. I tried really hard in this company like many others but couldn't make it work. Really good people left this company which was a huge shame. I wouldn't advise anyone work there unless on a contract.

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    Consumer Intelligence Response

    November 5, 2015CEO

    Hi, I totally understood that you feel that you didn't get good enough feedback and that we didn't take an interest in you. We have worked hard to avoid this through coaching training, the 30-60-90 review process and Output Only Working with monthly feedback sessions based on standards you set yourself. We think this is part of what has made us one of the Best Companies to Work for. At Consumer Intelligence we believe in measuring not the where, how or when or what you do but the output that you deliver. We even go further, we let you set your own deliver targets within the framework and then you have a monthly output coaching session with your manager. The coaching session is designed to help you focus on the Outputs you have set for yourself and the Key Results you are trying to achieve, again as set by you. So feedback is an internal part of what we do here. That having been said, you clearly have a view that the coaching and feedback you received was not good enough and so we will do our best to learn from that. You've left an anonymous view so I can't go back and look at your Outputs/Key results or talk to the person who would have coached you about how they can improve. What I have done is read and shared your thoughts with those criticised in your review and we will try to make sure we don't do this again. If you want to drop me a personal email with your experiences then I am really happy to dig in to this further and see what we can learn from your experience. Hope this helps and good luck with your future career! Ian

  9. "Innovative and unique"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Consumer Intelligence full-time for more than a year

    Pros

    Having worked in two client facing roles over a period of a year and a half, I can say confidently that this is the best company I've worked for. Senior leaders and the CEO are always visible and encourage you to offer your perspective in practically all areas of the business, no matter your role. Culturally, Consumer Intelligence pioneers when it comes to staff structure and management, which aids innovation. Being quite a small company with such an outlook consequently requires staff to step outside of their comfort zone often, which in my opinion is only a good thing, and one is always praised when they do so. Crucially, the team are a great group of people. This almost trumps all that came before. At the end of the day, it's who you're working with that you'll draw the most inspiration from, and Consumer Intelligence offers plenty.

    Cons

    I'll preface this by saying I don't necessarily consider the following to be a con. Conumer Intelligence is always striving for greatness, which can lead to the occasional crisis of identity. Similarly, it's important to move ahead at a rapid pace given the clientele, so a strain on resources every now and then is inevitable. I doubt there would be many SME's in the UK where this doesn't occur.

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