Consumer Reports Reviews | Glassdoor.co.uk

Consumer Reports Reviews

Updated Oct 28, 2019

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3.2
53%
Recommend to a Friend
65%
Approve of CEO
Consumer Reports CEO Marta Tellado
Marta Tellado
53 Ratings
Pros
  • "Accepting environment, great people, work life balance(in 21 reviews)

  • "Compared to the rest of the media world, CR maintains high standards for reporting, has enough people (6 million(in 18 reviews)

Cons
  • "CR has always been focused on the consumer(in 12 reviews)

  • "senior management communicates primarily in weasel words(in 10 reviews)

More Pros and Cons
  1. "Summer Intern"

    StarStarStarStarStar
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I worked at Consumer Reports full-time

    Pros

    Great internship program and work environment. Full of very smart, approachable employees.

    Cons

    There was some discord among the actual employees about accountability between departments.

    Consumer Reports2017-05-16
  2. "Amazing community of smart, caring, staff dedicated to mission-driven work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Consumer Reports full-time for more than 10 years

    Pros

    Excellent benefits, most staff are 100% committed to the non-profit mission.

    Cons

    Uncertain direction; struggling to maintain its relevance between the marketplace.

    Advice to Management

    Remain grounded in the mission. Make sure to apply external values internally to staff.

    Consumer Reports2019-10-28
  3. "Watchdog work that matters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    Former Employee - Manager in Yonkers, NY
    Recommends
    Negative Outlook

    I worked at Consumer Reports full-time for more than 5 years

    Pros

    Fabulous colleagues; important work; significant reach

    Cons

    Future of business model uncertain

    Consumer Reports2019-03-14
  4. Helpful (1)

    "Great place for service journalism and journalism in the public interest."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Editor 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumer Reports full-time for more than 3 years

    Pros

    Sane levels of work and reasonable deadlines. Compared to the rest of the media world, CR maintains high standards for reporting, has enough people (6 million?) paying a lot for content to let the company keep investing in reporting rather than cutting back. Effective reporting and writing appreciated. No danger that CR's going away anytime soon, unlike so many other outlets. Non-profit.

    Cons

    Not a place for narrative writing, or investigations without a strong consumer pay-off. A kind of crazy amount of bureaucracy and second- and third-guessing compared to any other journalism environment I've ever seen. So much emphasis on revenue (affiliate partnerships, subscriptions) that it can be kind of disheartening.

    Advice to Management

    Push editorial decision-making down the chain. The org is now super-hierarchical (more than years ago, I'm told), without lots of freedom to experiment or even to get day-to-day things done efficiently. CR's has really smart managers, but dealing with the processes can be like wading through chest-high mud.

    Consumer Reports2019-02-15
  5. "Excellent place to work!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at Consumer Reports full-time

    Pros

    - great benefits - potential growth in many areas of the company

    Cons

    - none to mention at the moment.

    Consumer Reports2019-02-18
  6. Helpful (5)

    "No longer a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Yonkers, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Consumer Reports full-time for more than 3 years

    Pros

    The mission and the benefits

    Cons

    Everything else. Really, everything else

    Advice to Management

    Not sure they would care for advice

    Consumer Reports2019-02-13
  7. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Consumer Reports full-time for more than a year

    Pros

    Very well balanced between work and family

    Cons

    No incentive for hard workers

    Consumer Reports2019-01-20
  8. Helpful (7)

    "Great mission that lost its way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Yonkers, NY
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Consumer Reports full-time for more than 8 years

    Pros

    Chance to work for a more just and fair marketplace. High editorial standards

    Cons

    Insular non-profit divorced from competitive marketplace breeds siloed power struggles and opportunities for sexual misconduct.

    Advice to Management

    Apply same standards to other companies as you do yourselves. Break up ancient "command and obey" management style. Respect your readers and activists instead of mocking them behind their backs.

    Consumer Reports2019-01-07
  9. Helpful (14)

    "Lack of strategy, total dysfunction"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Consumer Reports full-time

    Pros

    Non profit mission is nice

    Cons

    Complete lack of overall strategy - 20 VP/c level people and not a single one knows what their strategy is, managers who are bullies. Every new person who starts says the job is not what they thought it was going to be. Good people get pushed out / leave all the time, even newer employees (not the ones they'll claim needed to be gotten rid of)

    Consumer Reports2018-12-21
  10. "Fun and easygoing place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Yonkers, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Consumer Reports full-time for more than 3 years

    Pros

    Not too much stress, people are very friendly, decent amount of mingling events.

    Cons

    Not the best tech place to work at.

    Consumer Reports2018-10-31
Found 125 reviews