Consumer Reports Reviews

Updated 28 Feb 2021

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3.4
64%
Recommend to a Friend
69%
Approve of CEO
Consumer Reports CEO Marta Tellado
Marta Tellado
61 Ratings
Pros
  • "Work life balance, interesting work(in 24 reviews)

  • "Compared to the rest of the media world, CR maintains high standards for reporting, has enough people (6 million(in 18 reviews)

Cons
  • "CR has always been focused on the consumer(in 12 reviews)

  • "senior management communicates primarily in weasel words(in 10 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Summer Intern"

    4.0
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I worked at Consumer Reports full-time

    Pros

    Great internship program and work environment. Full of very smart, approachable employees.

    Cons

    There was some discord among the actual employees about accountability between departments.

  2. COVID-19

    "Good Non-Profit"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Decline to Comment in Yonkers, NY
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Consumer Reports full-time for more than 5 years

    Pros

    Work life balance is really good. Benefits are competitive. Best thing here is that there is generally a people first approach. You sometimes have opportunities to grow some good marketable skills and most of the time we are not worked to the bone. Lots of great people.

    Cons

    Union contracts will definitely be a problem in career growth. Lots of politics for a non-profit, they play favorites! Pay is not competitive. Upper management seems disconnected from reality. Very heavy liberal bias, not good for a company that prides itself on neutrality.

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  3. "Intern"

    5.0
    Former Employee - Intern in Washington, DC

    I worked at Consumer Reports part-time

    Pros

    Amazing people to work with

    Cons

    None I can think of!

  4. "A place for masochists"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Employee in Yonkers, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Consumer Reports full-time for more than 5 years

    Pros

    If you don't mind putting up with some very hostile and incompetent managers, this is the place for you. To be fair, unlike the CR management, there are some really great people there.

    Cons

    Odds are, you won't be at Consumer Reports for long. Get the most out of it as you can. The Union representative will likely side with CR if you are targeted by the management .

    Continue reading
  5. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Yonkers, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Consumer Reports full-time for more than a year

    Pros

    Collaborative, helpful, kind courteous and thoughtful

    Cons

    Non-profit that has tight budgets.

  6. "You won't develop in your career"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Decline to Answer 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Consumer Reports full-time

    Pros

    Decent work-life balance, benefits, starting pay. Nice people

    Cons

    Union: membership is required. Takes a percentage of your salary but can't negotiate for raises that provides more than it costs. Management: micromanagement. Would rather be incorrect than admit they don't know something Limited mobility: you won't get promoted, and career development is non-existent

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  7. Helpful (2)

    "Frustrating, confrontational, political"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Yonkers, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Consumer Reports full-time

    Pros

    The mission. Some great people. If you work with them, you might have a good experience. Not too demanding, depending on your manager. Great benefits, especially for family.

    Cons

    Horrible management. There is always a big union war that creates constant tension. Very difficult to just focus on your work. HR shamelessly sweeps managerial problems under the rug, including bullying employees. I constantly felt battered and bullied for advocating for myself, or trying to point out wrongdoing. The feeling was mutual for many of my colleagues. Tech and tools needed for the job was hard to justify. New ideas of integrity and hard work, necessary to advancement, were met with a "let's not ruffle any feathers" attitude. Career development is the furthest thing from their minds. Good pay can be expected for tech jobs in the beginning, but no room for advancement, especially with selfish, sometimes vindictive managers that are concerned with keeping their jobs. Jumping ship is an eventuality if you want to learn and grow. The company is struggling to make money and it's clear they have no good plan. It's a shame, because it's an important service, but subscribers are dying. Yearly cost of living raises are not likely. The union usually negotiates 1 or 2%.

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  8. "Poor experience"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Consumer Reports full-time for more than a year

    Pros

    People truly care about what they are working on, good benefits, good pay, good work life balance

    Cons

    Limited upward mobility, risk taking is discouraged, big issue with siloes and lack of trust/collaboration between departments

  9. "Good intentions"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Yonkers, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumer Reports full-time for more than 3 years

    Pros

    Good people. Good intentions. Great mission.

    Cons

    Silos and consensus building culture mixed with heavy-handed managers make everything slow.

  10. "LAZY!"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Negative Outlook
    No Opinion of CEO

    I worked at Consumer Reports full-time for more than a year

    Pros

    The mission of the organization is great and the work-life balance, pay and benefits are solid.

    Cons

    UNION!! It is bizarre that in an office environment there is a union! extremely counterproductive and makes back-office innovation impossible!

    Continue reading
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