Pros
Passionate team members, and some of the new leadership are progressing the organization forward in a positive and true-to-itself way while also helping modernize. I also like that the new CEO spends much of his time (or says he does) listening to consumers, businesses, employees, and not just inside an ivory tower, which some other previous leadership at VP level did to the detriment of the company in the past.
Cons
Sometimes work with agencies too often and who are quite subpar in what they deliver