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    Costa Reviews

    Updated 9 December 2018
    704 reviews

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    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Costa Managing Director Dominic Paul
    Dominic Paul
    48 Ratings

    Employee Reviews

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    Pros
    Cons

    • "Can be really hard and long hours" (in 58 reviews)

    • "It is very hard work as you get promoted, pay wasn't always great (although I think this has since changed)" (in 29 reviews)

    More Pros and Cons

    1. "Good if you don't work for a franchise"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Barista in Liverpool, England
      Current Employee - Barista in Liverpool, England

      I have been working at Costa part-time (More than a year)

      Pros

      good pay above minimum wage, good progression opportunities, good for students also as the shifts are flexible

      Cons

      franchises don't treat you well and overwork you, whilst trying to get away with underpaying you

      Costa Response

      14 Nov 2018 – Costa Resourcing Co-ordinator

      We really value our teams’ feedback and it’s important to us that our people feel supported by their line manager and there are procedures in place to ensure this. Thank you for taking the time to... More

    2. "Assistant Store Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Assistant Manager in Cambridge, East of England, England
      Current Employee - Assistant Manager in Cambridge, East of England, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Costa full-time (More than a year)

      Pros

      Interact with a lot of people from many background.
      Learn the drinks and coffee standards
      Opportunity for progression, when you work hard and is able to adapt.
      Discount at otjer costa sites

      Cons

      Adapt to changes in the business
      It gets very busy and overwhelming.
      You'll interact with rude people from time to time.
      Mamagement needs improvements

      3. Join the Costa team
      See Our Latest Jobs

    3. "Pros, cons for part time work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Costa part-time

      Pros

      The people who work there are usually very nice and customers are often nice to talk to. Discounts on food and drink is a plus.

      Cons

      When it is busy it can be very exhausting. Sometimes you get very rude customers who are hard to deal with. Sometimes staff don't respect you as much as you are part time.

      Costa Response

      6 Dec 2018 – Costa Resourcing Co-ordinator

      Thanks for taking the time to write a review. It's great to hear that you enjoyed your time with Costa

    4. "Excellent place to work alongside studies"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Barista in Cardiff, Wales
      Current Employee - Barista in Cardiff, Wales
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Costa part-time (More than 3 years)

      Pros

      Flexible and understanding management when fitting work around school/university studies

      Cons

      Can be physically tiring and some stores can be poorly run

      Costa Response

      6 Dec 2018 – Costa Resourcing Co-ordinator

      Thanks for the feedback. Your comments have been noted and will form part of our own internal review process. We hope you continue to enjoy, and be successful, in your career with us

    5. "Costa"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Costa part-time

      Pros

      This is a good part time job for a student.

      Cons

      They focus only on how much you promote the alternate type of coffee bean rather than overall performance.

      Costa Response

      28 Nov 2018 – Costa Resourcing Co-ordinator

      Thanks for the feedback. Your comments have been noted and will form part of our own internal review process. We hope you continue to enjoy, and be successful, in your career with us

    6. "Area Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Costa full-time

      Pros

      Lots of flexibility, good colleges

      Cons

      Nothing ever landed. Reactive, focus changes all the time.

    7. "Good but management was terrible."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Barista in London, England
      Former Employee - Barista in London, England

      I worked at Costa (More than a year)

      Pros

      Free drinks during shift
      50% off out of shift

      Cons

      Progress is very slow not matter how committed you are.
      Training to deliver quick coffee rather than good quality coffee.

      Advice to Management

      Focus on quality and time - not just time. Otherwise there will be customer complaints

    8. "Mostly Alright"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Barista Maestro in Sevenoaks, England
      Former Employee - Barista Maestro in Sevenoaks, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Costa part-time (More than 3 years)

      Pros

      Good pay per hour for a part-time job while studying
      Good range of things to do at work so it isn't too monotonous
      Free drinks and half price food while on shift
      Discount card for other costas with 25% discount
      Good career development opportunities

      Cons

      Sometimes found that the in-store manager would care more about how well costa was doing rather than employees. I put this down to the bonus managers get depending on how well the store does. My manager would keep labour really tight, even when we needed more people on so that she could save on labour costs. She got a massive bonus at the end of the year, however, myself and many of the employees I worked with felt this was unfair as many shifts had been made unnecessarily difficult for us in order for her to get her bonus.

      Costa Response

      28 Nov 2018 – Costa Resourcing Co-ordinator

      Thank you for taking the time and effort to write a review. We will take all your feedback and pass to the relevant teams to help us improve.

    9. "good"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Costa part-time

      Pros

      there was free coffee to drink

      Cons

      there were long shift hours

      Costa Response

      28 Nov 2018 – Costa Resourcing Co-ordinator

      Thanks for taking the time to write a review. It's great to hear that you enjoyed your time with Costa

    10. "Okay"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Barista in Luton, East of England, England
      Current Employee - Barista in Luton, East of England, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Costa part-time (More than 3 years)

      Pros

      Decent amount of benefits
      Alright pay

      Cons

      Most stores are a mess and its not nice to work in
      Company doesnt really care about staff and expect them to be able to do a lot
      Barely any staff, and barely any hours to have enough staff in at once

      Advice to Management

      Need more hours to have staff
      Listen to employees because they know what its like to work in the stores now

      Costa Response

      6 Dec 2018 – Costa Resourcing Co-ordinator

      Thank you for taking the time and effort to write a review. We will take all your feedback and pass to the relevant teams to help us improve.