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    Costa Reviews

    Updated 18 October 2018
    663 reviews

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    Full-timePart-time
    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Costa Managing Director Dominic Paul
    Dominic Paul
    40 Ratings

    663 Employee Reviews

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    Pros
    Cons

    • "Can be really hard and long hours" (in 57 reviews)

    • "It is very hard work as you get promoted, pay wasn't always great (although I think this has since changed)" (in 28 reviews)

    More Pros and Cons

    1. "Costa Coffee"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Costa full-time

      Pros

      costa has great staff with a professional environment.
      you have the joy of speaking to lovely customers all day and are rewarded constantly

      Cons

      can be stressful if youre not organised but staff will help you as you learn the role

      Advice to Management

      training should be more efficient and more hands on so they get a feel for the pace of the role

      Costa Response

      11 Sep 2018 – Costa Resourcing Co-ordinator

      Thanks for taking the time to write your review, we're pleased to hear that you enjoyed the interaction with our incredible customers.
      Our industry is very demanding and being busy is the best... More

    2. "Fun but busy"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Barista Maestro in Warrington, North West England, England
      Current Employee - Barista Maestro in Warrington, North West England, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Costa full-time (More than 3 years)

      Pros

      Fun, hard work, decent pay

      Cons

      Very busy and under staffed

      Advice to Management

      Hire more people and help your employees

      3. Join the Costa team
      See Our Latest Jobs

    3. "Barista"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Costa part-time

      Pros

      You get a good discount, you meet different people and you learn good customer service skills.

      Cons

      pay is minimum wage at the time I was 16 so it was £3.87.
      Owner was not a nice man

      Advice to Management

      organisation is key and having a contingency plan for sickness and incidence is good to have for back up

      Costa Response

      17 Oct 2018 – Costa Resourcing Co-ordinator

      Thank you for taking the time and effort to write a review. We will take all your feedback and pass to the relevant teams to help us improve.

    4. "Decent place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends

      I have been working at Costa part-time

      Pros

      Free drinks and a meal on shift,

      Cons

      Issues with pay on occasion

    5. "Cafe Job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook

      Pros

      Good work environment, friendly bosses.

      Cons

      Busy workload, lacklustre discipline and minimum wage.

      Advice to Management

      More structure to grievance issues and positive reinforcement.

      Costa Response

      3 Oct 2018 – Costa Resourcing Co-ordinator

      We really value our teams’ feedback and it’s important to us that our people feel supported by their line manager and there are procedures in place to ensure this. Thank you for taking the time to... More

    6. "Wouldn't recommend"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Barista in Glasgow, Scotland
      Current Employee - Barista in Glasgow, Scotland
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Costa part-time (More than a year)

      Pros

      Great team of people I work with. The job in itself is good fun. Regular customers are a treat and has been lovely getting to know them.

      Cons

      Short staffed, low morale, high level of staff sickness and turnover. Upper (regional) management cutting costs/reducing hours in order to save money but expecting more from you. No thanks given.

      Costa Response

      17 Oct 2018 – Costa Resourcing Co-ordinator

      Thanks for the feedback. Your comments have been noted and will form part of our own internal review process. We hope you continue to enjoy, and be successful, in your career with us

    7. "Not a great"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Barista Maestro in Manchester, England
      Current Employee - Barista Maestro in Manchester, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Costa full-time (More than 5 years)

      Pros

      develop team work skill, customer service skills, communication skills

      Cons

      lack of support to employees ( poor training and development system ) , recognition for hard word

      Advice to Management

      improve training and development system,

      Costa Response

      17 Oct 2018 – Costa Resourcing Co-ordinator

      We really value our teams’ feedback and it’s important to us that our people feel supported by their line manager and there are procedures in place to ensure this. Thank you for taking the time to... More

    8. "Minimum wage"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Costa full-time

      Pros

      Manager is nice and willing to teach

      Cons

      Too low wage and long working hour

      Costa Response

      17 Oct 2018 – Costa Resourcing Co-ordinator

      Thanks for the feedback. Your comments have been noted and will form part of our own internal review process. We hope you continue to enjoy, and be successful, in your career with us

    9. "Long hours and little notice"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Costa full-time

      Pros

      Quick hiring process and no experience required

      Cons

      Long hours
      Little notice when called for work

      Costa Response

      10 Oct 2018 – Costa Resourcing Co-ordinator

      Thanks for the feedback. Your comments have been noted and will form part of our own internal review process.

    10. "Not great"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Barista
      Former Employee - Barista
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Costa part-time (More than a year)

      Pros

      Not great, Okay job for part time students to earn money

      Cons

      Management not great, not a lot of training provided, not great pay or hours

      Costa Response

      10 Oct 2018 – Costa Resourcing Co-ordinator

      Thanks for the feedback. Your comments have been noted and will form part of our own internal review process. We wish you every success for the future

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