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    Costa Reviews

    Updated 18 February 2019
    747 reviews

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    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Costa Managing Director Dominic Paul
    Dominic Paul
    59 Ratings

    Employee Reviews

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    Pros
    Cons

    • "Long hours, Busy environment, A lot of work to do" (in 62 reviews)

    • "no work/life balance, labour intensive" (in 15 reviews)

    More Pros and Cons

    1. "part time"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Costa part-time

      Pros

      very nice working environment with happay people

      Cons

      cleaning and long hours someties

    2. "Barista"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Barista in Lisburn, Northern Ireland
      Former Employee - Barista in Lisburn, Northern Ireland
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Costa part-time (Less than a year)

      Pros

      Good teamwork atmosphere
      Great benefits: free coffee on shift!
      Supportive colleagues and training
      Opportunities available if you wish to progress your career

      Cons

      Can be expected to work longer hours during peak times, can get less hours during quiet times.

      Advice to Management

      staff should be paid more per hour

      3. Join the Costa team
      See Our Latest Jobs

    3. "Working for Costa"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Costa full-time

      Pros

      felxible work, met many friends and good clean work environment

      Cons

      have to deal with rude customers but guess that is all part of the job!

      Advice to Management

      make frequent visits to branches for reviews

    4. "Working at Costa experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Senior Management
      Current Employee - Assistant Store Manager in Cambridge, East of England, England
      Current Employee - Assistant Store Manager in Cambridge, East of England, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Costa full-time (More than a year)

      Pros

      Fun, busy and interaction with a lot of people

      Cons

      Rota, some bad days and the occasional rude customers

    5. "Barista Maesto"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Barista Maestro in London, England
      Current Employee - Barista Maestro in London, England
      Recommends

      I have been working at Costa part-time (More than a year)

      Pros

      Very Flexible hours
      Free Coffees

      Cons

      Hard to get many hours
      Average to low pay

      Costa Response

      13 Feb 2019 – Costa Resourcing Co-ordinator

      Really pleased you're enjoying your role with us.

      Thank you for taking the time to write a review

    6. "Costa"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Costa part-time

      Pros

      Good staff and team, friendly environment

      Cons

      Stressful and high pressure environment

      Costa Response

      5 Feb 2019 – Costa Resourcing Co-ordinator

      Thanks for the feedback. Your comments have been noted and will form part of our own internal review process. We hope you continue to enjoy, and be successful, in your career with us

    7. "Barista and Barista Maestro"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Costa full-time

      Pros

      Flexible shifts
      Fun learning to make coffee
      Fast paced

      Cons

      Usually inadequate management
      Disregard for customer experience
      Chaotic

    8. "Great"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Store Manager in London, England
      Current Employee - Store Manager in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Costa full-time (More than 5 years)

      Pros

      Great place , good discount

      Cons

      Salary it’s not so great

      Costa Response

      5 Feb 2019 – Costa Resourcing Co-ordinator

      Really pleased you're enjoying your role with us.
      We pride ourselves on putting people at the centre of everything we do, both in our sites and at Support Centre. As such, creating a fun and... More

    9. "manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Store Manager in Swindon, Wiltshire, South West England, England
      Former Employee - Store Manager in Swindon, Wiltshire, South West England, England
      Recommends
      Positive Outlook

      I worked at Costa full-time (More than 5 years)

      Pros

      good line managers and their supports

      Cons

      long hours , always busy , short staffs

      Advice to Management

      more training need for the people comes from outside the coffee industry

      Costa Response

      5 Feb 2019 – Costa Resourcing Co-ordinator

      Thank you for taking the time and effort to write a review. We will take all your feedback and pass to the relevant teams to help us improve.

    10. "Not bad"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Costa part-time

      Pros

      Good pay, very flexible with my hours allowing me to work around school

      Cons

      very stressful, only a half hour break during an 8 hour shift