Costa Reviews | Glassdoor.co.uk

Costa Reviews

Updated 18 February 2019
747 reviews

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3.1
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Recommend to a friend
Approve of CEO
Costa Managing Director Dominic Paul
Dominic Paul
59 Ratings

Employee Reviews

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Pros
Cons
  • "Long hours, Busy environment, A lot of work to do" (in 62 reviews)

  • "no work/life balance, labour intensive" (in 15 reviews)

More Pros and Cons

  1. "part time"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Costa part-time

    Pros

    very nice working environment with happay people

    Cons

    cleaning and long hours someties


  2. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Lisburn, Northern Ireland
    Former Employee - Barista in Lisburn, Northern Ireland
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Costa part-time (Less than a year)

    Pros

    Good teamwork atmosphere
    Great benefits: free coffee on shift!
    Supportive colleagues and training
    Opportunities available if you wish to progress your career

    Cons

    Can be expected to work longer hours during peak times, can get less hours during quiet times.

    Advice to Management

    staff should be paid more per hour

  3. "Working for Costa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Costa full-time

    Pros

    felxible work, met many friends and good clean work environment

    Cons

    have to deal with rude customers but guess that is all part of the job!

    Advice to Management

    make frequent visits to branches for reviews


  4. "Working at Costa experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Assistant Store Manager in Cambridge, East of England, England
    Current Employee - Assistant Store Manager in Cambridge, East of England, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Costa full-time (More than a year)

    Pros

    Fun, busy and interaction with a lot of people

    Cons

    Rota, some bad days and the occasional rude customers


  5. "Barista Maesto"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista Maestro in London, England
    Current Employee - Barista Maestro in London, England
    Recommends

    I have been working at Costa part-time (More than a year)

    Pros

    Very Flexible hours
    Free Coffees

    Cons

    Hard to get many hours
    Average to low pay

    Costa Response

    13 Feb 2019 – Costa Resourcing Co-ordinator

    Really pleased you're enjoying your role with us.

    Thank you for taking the time to write a review


  6. "Costa"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Costa part-time

    Pros

    Good staff and team, friendly environment

    Cons

    Stressful and high pressure environment

    Costa Response

    5 Feb 2019 – Costa Resourcing Co-ordinator

    Thanks for the feedback. Your comments have been noted and will form part of our own internal review process. We hope you continue to enjoy, and be successful, in your career with us


  7. "Barista and Barista Maestro"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Costa full-time

    Pros

    Flexible shifts
    Fun learning to make coffee
    Fast paced

    Cons

    Usually inadequate management
    Disregard for customer experience
    Chaotic

  8. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in London, England
    Current Employee - Store Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Costa full-time (More than 5 years)

    Pros

    Great place , good discount

    Cons

    Salary it’s not so great

    Costa Response

    5 Feb 2019 – Costa Resourcing Co-ordinator

    Really pleased you're enjoying your role with us.
    We pride ourselves on putting people at the centre of everything we do, both in our sites and at Support Centre. As such, creating a fun and... More


  9. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Swindon, Wiltshire, South West England, England
    Former Employee - Store Manager in Swindon, Wiltshire, South West England, England
    Recommends
    Positive Outlook

    I worked at Costa full-time (More than 5 years)

    Pros

    good line managers and their supports

    Cons

    long hours , always busy , short staffs

    Advice to Management

    more training need for the people comes from outside the coffee industry

    Costa Response

    5 Feb 2019 – Costa Resourcing Co-ordinator

    Thank you for taking the time and effort to write a review. We will take all your feedback and pass to the relevant teams to help us improve.


  10. "Not bad"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Costa part-time

    Pros

    Good pay, very flexible with my hours allowing me to work around school

    Cons

    very stressful, only a half hour break during an 8 hour shift