Costa Reviews

Pros

-Good pay -Flexible hours, especially if working a second job or being student -Extra benefits and bonuses for hitting targets -Company looks after you

Cons

-Hours may not be regular -Every store has different management strategies and atmosphere

Advice to Management

-Store managers need to be more standardised so stores are run in the same way, to policy

Pros

Quick career progression, good reward and recognition and great barista skills programme where you have the opportunity to learn lots about coffee and challenge yourself eg barista of the year competition. Good discount and employee perks

Cons

A lot of overtime is expected even as a part time employee, pay for franchise stores is minimum wage compared to stores owned by whitbread

Advice to Management

Ensure employees are flexible before hiring to ensure they can work the hours that running the stores demand

Pros

Nice salary, atmosphere depends on the team.

Cons

Work under pressure a lot of standard

Advice to Management

Give more flexibility

Pros

Friendly Atmosphere Good people Good pay for the role

Cons

Not much room for progression but it's a coffee house at the end of the day, there's only so far you can go.

Advice to Management

Nothing really, maybe some non-monetary staff benefits?

Pros

Fun team, enjoyable. Customer Service skilled learns Got to gain more responsibility

Cons

Sometimes having not enough people on the shop floor and having to manage too much work.

Pros

good pay, good development opportunities

Cons

very money orientated business, CSR 'values' are unreliable,

Advice to Management

invest more into PR and refurb of stores.... they never want to refurbish veeery old stores

Pros

good to study and work

Cons

Well work in the Costa

Pros

The job is very good and challenging Great experience Flexible hours Great bonus potential

Cons

The individual person is not valued

Pros

Free drinks during your shifts

Cons

Small shops are only busy during lunch times, so can be extremely boring Expected to come in during university lesson times, complained about if you don't - even if you've already explained you cannot work at those times Unhelpful senior members of staff Training very minimal and even then irrelevant Punishment for being sick is to remove all the next shifts for the week.

Advice to Management

When you accept a student into a part-time barista you cannot expect them to stop attending their studies to do full-time shifts. If you take no time out of the numerous chances to teach said part-timer how to make drinks and then complain that they aren't helpful by making drinks during busy periods. No one can predict if they're going to be very sick one day - the solution to that employee calling in to let you...

Pros

-good pay if under 25 as don't discriminate on age which I think is fair -good staff discount and free drinks -online training available

Cons

-NOT ENOUGH STAFF. Queues out the door and having to do multiple jobs at once. You lose so so so many customers because of long queues, when costa could just hire another barista for £8? Inevitable mistakes are also made under this pressure -because of this lack of staff always stuff that needs doing and can become tiring and stressful

Advice to Management

Costa seriously need to accept that it is in their interest to hire more staff because the queues are just too long and you lose customers because of this.