Costa Reviews

Updated May 21, 2022

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Found 2,569 of over 2,700 reviews

3.4
55%
Recommend to a Friend
57%
Approve of CEO
Costa CEO Jill McDonald
Jill McDonald
365 Ratings
Pros
  • "Free coffee which is always a perk(in 203 reviews)

  • "Free drinks on shift, discounts on food(in 176 reviews)

  • Cons
  • "Can be very intense work with long hours(in 168 reviews)

  • "minimum wage long shift early starts(in 64 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 1 year
      Featured Review

      Loved it

      Feb 2, 2022 - Barista in Weston-super-Mare, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Was great while I was studying at college

      Cons

      Would have liked a less early start to my shift

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    2. 5.0
      Current Employee, more than 1 year

      Review

      May 19, 2022 - Barista in Billericay, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team to work with.

      Cons

      Have to work on weekends.

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    3. 4.0
      Current Employee

      Not as good as it used to be

      May 21, 2022 - Barista 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free coffee Flexible shifts to work around commitments

      Cons

      Long hours Weekend holiday work

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    4. 5.0
      Former Employee, more than 3 years

      Good flexible part-time work

      May 19, 2022 - Barista in Telford, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great experience of working in a small team which gives opportunities to make life long friends. -Decent hourly rate in comparison to other part-time jobs. -Plenty of training opportunities. -Flexible working weeks if you are willing to cover other work mates in return. -Rarely working late.

      Cons

      -Potential for unpleasant customers (comes with the industry) -Some incompetent managers out there that struggle to lead the team.

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    5. 5.0
      Current Employee, more than 5 years

      Great

      May 19, 2022 - Barista Maestro Costa Coffee in Poole, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great opportunities and fair work

      Cons

      Find it hard sometimes for a work life balance

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    6. 5.0
      Former Employee

      Great!

      May 14, 2022 - Barista 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great people i worked with

      Cons

      low money but i sill moved the job

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    7. 5.0
      Current Employee

      Costa

      May 13, 2022 - Executive Team Leader 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very good, good company to work for

      Cons

      None that comes to mind

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    8. 5.0
      Former Employee

      Good

      May 14, 2022 - Barista Costa Coffee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free drinks on shift Management was supportive

      Cons

      Should get free meals Sometimes gets busy and stressfuln

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    9. 5.0
      Current Employee

      Great

      May 9, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good place to work Good manager

      Cons

      Can be boring to work for

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    10. 4.0
      Former Employee

      -

      May 9, 2022 - Make-Up Artist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay monthly Good atmosphere

      Cons

      long hours Similar money to managers

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    Viewing 1 - 10 of 2,569 Reviews

    Costa Reviews FAQs

    Costa has an overall rating of 3.4 out of 5, based on over 2,700 reviews left anonymously by employees. 55% of employees would recommend working at Costa to a friend and 40% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Costa employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Costa. This rating has decreased by -1% over the last 12 months.

    55% of Costa employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Costa 3.0 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

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