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    Costa Reviews

    Updated 15 Feb 2020

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    3.3
    54%
    Recommend to a Friend
    62%
    Approve of CEO
    Costa CEO Jill McDonald
    Jill McDonald
    14 Ratings
    Pros

    • "Good colleagues; Free Drinks; Half price food" (in 100 reviews)

    • "Flexible hours, especially if working a second job or being student" (in 50 reviews)

    Cons

    • "Long hours due to staff sickness that effects whole team" (in 84 reviews)

    • "A lot of overtime is expected even as a part time employee, pay for franchise stores is minimum wage compared to stores owned by whitbread" (in 41 reviews)

    More Pros and Cons

    1. "Fun with good benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Lead Barista 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Costa full-time for more than 3 years

      Pros

      Great job during University, flexible working hours.

      Cons

      As with all these types of jobs, the workload can sometimes be overwhelming on busy days - especially if staff are sick. At least there's lots of coffee.

      Costa2020-01-03

    2. "very good company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Barista Maestro in Glasgow, Scotland

      I have been working at Costa part-time for more than 5 years

      Pros

      - good pay - opportunities to move up the ladder in the company -lots of incentives

      Cons

      the role is very labour intensive and often we are understaffed

      Costa2020-02-13
      3. Join the Costa team
      See Our Latest Jobs

    3. "Good just looking for my next chapter in life"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
       
      Recommends
      Neutral Outlook

      I have been working at Costa

      Pros

      The team is your family

      Cons

      Not enough hours to work

      Continue reading
      Costa2020-02-14

    4. "b"

      StarStarStarStarStar
      Current Employee - Cashier/Barista 

      I have been working at Costa part-time

      Pros

      Easy, decent enough wage for type of work, feelgood points

      Cons

      customers can sometimes be annoying/demanding

      Costa2020-02-12

    5. "Good job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Barista Maestro in Bournemouth, England

      I have been working at Costa full-time for less than a year

      Pros

      It's an interesting job that can be fast paced and hard work but the customers are generally really nice, you get to know your regulars

      Cons

      Very performance based and they come down hard on your store if not performing to targets regardless of any improvement or how much you try to hit targets.

      Costa2020-02-09

    6. "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Costa Barista in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Costa full-time for more than a year

      Pros

      Free coffee for staff every day.

      Cons

      Long hours which can be difficult.

      Continue reading
      Costa2020-02-08

    7. "Great staff, great customers"

      StarStarStarStarStar
      Former Employee - Barista 

      I worked at Costa full-time for less than a year

      Pros

      Staff were supportive and worked well together as a team. Customer relationships are great and a friendly atmosphere.

      Cons

      Work can be difficult at peak times as there is a lot to manage, but generally with experience it does get easier!

      Costa2020-02-07

    8. "Good conpany work like balance not so much"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Store Manager in Worcester, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Costa full-time for more than a year

      Pros

      Amazing teams ive worked with Learnt alot Good fundraising and chance to give back to the community.

      Cons

      Wirk life balance is not very good Hard to progress and oppurtunities are very limited

      Costa2020-02-04

    9. "Was alright"

      StarStarStarStarStar
      Current Employee - Consultant, Retail 

      I have been working at Costa part-time

      Pros

      Free Coffee on shifts and after

      Cons

      Poor management and longer hours than wanting

      Costa2020-02-04

    10. "Best coffee shop of the year"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      Former Employee - Store Manager in Glasgow, Scotland
      Recommends
      Positive Outlook
      No Opinion of CEO

      I worked at Costa full-time for more than 8 years

      Pros

      Great bonuses and 30 days holiday

      Cons

      No breaks for six hour shifts

      Continue reading
      Costa2020-02-02

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