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    Costa Reviews

    Updated 14 Sep 2019

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    Found 928 reviews

    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    51%
    Recommend to a Friend
    61%
    Approve of CEO
    Costa CEO Dominic Paul
    Dominic Paul
    102 Ratings
    Pros
    Cons

    • "cleaning and long hours someties" (in 67 reviews)

    • "No cons unless you dislike hard work and a busy fast environment" (in 37 reviews)

    More Pros and Cons

    1. "Working for costa coffee"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Barista in Birmingham, England
      Recommends
      Positive Outlook

      I have been working at Costa full-time for more than a year

      Pros

      Good pay , team

      Cons

      Very busy at times , which is hard when there are only 2 people on shift

      Costa2019-07-26

      Costa Response

      August 13, 2019 – Costa Resourcing Co-ordinator

      Thanks for the feedback. Your comments have been noted and will form part of our own internal review process. We hope you continue to enjoy, and be successful, in your career with us

    2. "Nice professional environment for work"

      StarStarStarStarStar
      Former Employee - Barista in Glasgow, Scotland

      I worked at Costa part-time for less than a year

      Pros

      Decent pay, hours are fine, good schedule system

      Cons

      Management needs to be more hands on

      Costa2019-09-12
      3. Join the Costa team
      See Our Latest Jobs

    3. "Good Company"

      StarStarStarStarStar
      Former Employee - Barista 

      I worked at Costa part-time for less than a year

      Pros

      Good salary Flexible hours Management are approachable and friendly

      Cons

      Can get very hectic Not always enough staff working to cope with demand

      Advice to Management

      Employ more people for busy times

      Costa2019-09-11

    4. "Costa Coffe"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Barista in London, England
      Recommends
      Neutral Outlook

      I have been working at Costa full-time for less than a year

      Pros

      It´s okey if the place is not busy

      Cons

      A lot of work in very little time

      Costa2019-09-11

    5. "Great"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Barista in Telford, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Costa full-time for less than a year

      Pros

      Friendly staff and management. Very chilled work place. different every day.

      Cons

      Short breaks on long shifts

      Advice to Management

      Na

      Costa2019-09-07

    6. "Costa Coffee"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Team Member 

      I worked at Costa part-time for more than 3 years

      Pros

      Good salary Best coffee and cakes

      Cons

      Lots of work to do

      Costa2019-08-30

    7. "7 years of costa"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Barista Maestro in Glasgow, Scotland
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Costa part-time for more than 8 years

      Pros

      Good pay Free coffee Always the chance to progress

      Cons

      Not enough labour allocated Business has lost its passion

      Costa2019-08-30

    8. "Complex workplace"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Barista 
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I have been working at Costa part-time for less than a year

      Pros

      - Your coworkers are all friendly. So you make easy great bonds between each other. - You get to know regular customers and they become like your extended family.

      Cons

      - Your hour's arent always provided. - Your hours may be changed with little notice, as they will sometimes call you in early at the begging of the morning of the day of your shift. - They don't always give you your employee discount card after being there an elongated amount of time and you inquiring about it. - They don't always listen when you state days you're unavailable.

      Costa2019-09-11

    9. "okay"

      StarStarStarStarStar
      Former Employee - Barista 

      I worked at Costa part-time

      Pros

      good colleagues; people were mostly happy

      Cons

      poor turnover owing to busy culture

      Costa2019-09-12

    10. "A frustating but okay place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Cashier/Barista 
      Doesn't Recommend

      I worked at Costa part-time for less than a year

      Pros

      Lots of extra hours available if wanted. 50% discount on food when working- 25% when not working (only in your own store), Never boring always busy

      Cons

      Long 10-12 hour shifts with only 20 minute break, super busy all the time so very tiring, Terrible management (in my store at least), guilt tripping you into hours you may not want to do just because you had time off the week before for example, No share of tips for 11 months until I found out other co-workers were getting a share of tips (but I was given a bit of money to make up for this), Training is... non-existent- you start off cleaning and work your way up but no one tells you how to do these things you have to keep asking to be taught. Under staffed often- for example managers would rota us for 2 people to close when it should be 3 people. Rota comes out every week but on a Thursday so you have no idea when you are working until Thursday (making it difficult to plan for the weekend for example)

      Show More

      Advice to Management

      Perhaps use the new online training to its full potential by providing some additional real life training to accompany it.

      Costa2019-09-11
    Found 928 reviews
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