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      Cuckoo Fibre

      Acquired by Giganet (United Kingdom)

      Engaged employer

      Cuckoo Fibre Reviews

      3.1

      44% would recommend to a friend

      (91 total reviews)
      avatar

      Sarah Howells

      Not enough data to show CEO approval

      43% positive business outlook

      Ratings by demographic groups

      Cuckoo Fibre has an employee rating of 3.1 out of 5 stars, based on 91 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cuckoo Fibre employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      91 reviews
      1.0
      1 Dec 2025

      Company is going down the gutters

      Employee
      Recommend
      CEO approval
      Business outlook

      Pros

      None that I can think of

      Cons

      Made everyone who was any use redundant

      avatar
      Cuckoo Fibre Response
      6mo
      We’re genuinely sorry to hear how negatively you’re feeling about your experience at Cuckoo. We know that the past period has been challenging, particularly where difficult business decisions have had an impact on colleagues. These decisions are never taken lightly, and we recognise the uncertainty and frustration they can create. That said, we don’t recognise the view that the business is “going down the gutters.” Cuckoo continues to focus on building a sustainable, customer-focused broadband business, and we remain committed to supporting and developing the people who are part of that journey. We value honest feedback, even when it’s hard to hear, and we encourage current or former employees who want to share more detail to do so through appropriate internal channels or by reaching out to internalcomms@cuckoo.co. Constructive insight helps us learn and improve. The Cuckoo Team
      2.0
      10 Nov 2025

      Used to be great - avoid now

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good workspace (which in hindsight, was not affordable), some lovely people (most of whom have now been made redundant)

      Cons

      Doesn't live up to its own values. As one person said "'We are Different' - until it gets too expensive. Working at Cuckoo a few years ago was great - there was growth, a hardworking and engaged team, and some company values that everyone could get behind. Ambitious targets for sales were set which the business then aligned all of its other goals around. This included recruitment and planning. When those sales failed to materialise, in no small part due to delays to availability caused by the sister company APFN, this left a bloated and expensive headcount. Redundancies were required, and at this point all values seemed to be thrown out of the window. Decisions were made to offshore the entire customer operations department, and the news of this was not delivered well. Some roles remained which did not make sense, while others that were critical in ensuring the company could maintain its values did not. Some of those that remained are currently occupied by friends of the SLT which left a very bitter taste for others. It is clear that the business has no overall control of major decision making - these decisions are made by the investors at Fern and are based 100% on finances rather than customer service or employee experience. A new computer system, Kraken (connected to Fern) has caused nothing but problems and is not designed for a telecoms business. Any attempt to deviate away from 'the Kraken operating model' was met with a brick wall. It felt like being in a cult by the end. After making over 100 people redundant, the People team are currently congratulating themselves on social media for being nominated for an Employee Engagement award.

      avatar
      Cuckoo Fibre Response
      5mo
      Thank you for sharing your perspective. We’re genuinely sorry that your experience, particularly around organisational change, left you feeling disappointed. We know how difficult this period was for many people, and we don’t underestimate the personal impact of those decisions. While we accept that redundancy is never any easy decision, our intention throughout was to treat people with dignity, care and respect. The recognition our People team received was specifically for the support provided to those leaving the business and to colleagues who remained during a challenging time - not a celebration of the change itself. We understand that not everyone will agree with the decisions made or how they were experienced, and we do take feedback like this seriously. Thank you for the contribution you made during your time at Cuckoo, and we wish you all the best for the future.
      Viewing 1 - 3 of 91 Reviews
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      ReviewsCuckoo Fibre reviews

      Glassdoor has 96 Cuckoo Fibre reviews submitted anonymously by Cuckoo Fibre employees. Read employee reviews and ratings on Glassdoor to decide if Cuckoo Fibre is right for you.