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Customer Experience Group

Engaged employer

Customer Experience Group Reviews

3.6

64% would recommend to a friend

(27 total reviews)

57% positive business outlook

Customer Experience Group has an employee rating of 3.6 out of 5 stars, based on 27 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Customer Experience Group employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

27 reviews
1.0
13 May 2020

Not recommended

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Diversified culture (amazing colleagues but this may not apply to those with higher rank)

Cons

- No interest on employee's development. Lack of professional development, the company does not acknowledge and encourage strength of the members, does not recognize different skills of the employees, does not recommend opportunities and not open for employees’ suggestions. - No fair treatment, company politics are seen especially with the treatment of the boss to his team members. Some has favourable relationship, while many others are not treated the same. This treatment damages team’s morale and destroys team spirit and undermines engagement. - Management does not protect a caring culture. Treats employees like they're interchangeable. Does not have a healthy interest for employees' lives. - Badly managed. Data and processes are not organized hence still with backlog issues - With high turnover of its employees - No measures of employee's welfare - Values not put into action - Absence of trust and empowerment - Not an open culture, no reason to stay for long term

1.0
11 Apr 2020

Not recommended

Recommend
CEO approval
Business outlook

Pros

An opportunity to work with leading luxury brands, but there's not as much prestige working as their CX gauge

Cons

- Badly managed company with dated processes that drive away any employees that want to grow and develop - Company has high turnover and unstable core as many senior leadership staff have left within the last six months - Company future in major doubt as Luxury sector has been hit hard by Coronavirus forcing mass redundancies and cuts all through the group which was already very cheap. - Values don't translate at all into actions.

1.0
17 Jun 2019

Management has a lot to learn

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Compensation is pretty good. HR is approachable and supportive.

Cons

It is hard to believe CXG is a MNC, their culture and policies are not matured enough for a MNC. They don’t have any quality that makes one work for them sincerely. Though they claim human experience is their key value, I don’t see anywhere they are giving importance to human experience/employee experience. A few of weird rules they have are listed below 1. Office timing is 9-6. But you are not supposed to leave at 6, since the CEO doesn’t like it!! 2. Even if you have to leave a bit early due to some emergency (once in a blue moon) it is counted as a leave. (Inspite of all the extra time you have spent after 6) 3. They don’t share company policies with employees initially. So you get a shock every time you ask for something.

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Customer Experience Group Response
7y
Thank you for sharing your feedback. Happy to hear that you had a positive experience with the HR team - we do put human experience first and thus invest significantly in this area. Indeed, our compensation is aligned with and often above market benchmarks. We do have standard office hours globally, however the focus is on delivery, rather than on time. We are proud to have passionate, talented team members in our 14 locations globally. When you are passionate about what you do, you don’t count the hours – it’s a shame this wasn’t the fact in your case.
Viewing 1 - 3 of 27 Reviews

Glassdoor has 29 Customer Experience Group reviews submitted anonymously by Customer Experience Group employees. Read employee reviews and ratings on Glassdoor to decide if Customer Experience Group is right for you.