30 Oct 2018
Dwelo Response
7yWe’re sorry to hear you feel that way. It’s clear that your exit from Dwelo was frustrating, and it is our intention that every employee - current and former - should think of their experience at Dwelo positively, as one that enriched their life both personally and professionally. We know that the vast majority of Dwelonians do feel that way, but in this case we clearly missed the mark.
It is true that our product experienced challenges in our early days. As you say, we’re working in a cutting edge space, which means we are pioneering new technologies in many ways. We’ve been working hard to address core product reliability by investing in the size and quality of our engineering team. The leadership of the engineering team has been completely refashioned over the last year, with more experienced personnel brought in to raise the bar and correct the trajectory of our tech stack. As a result, we are releasing new features faster than ever. With any changing of the guard, it is inevitable that there will be turnover, but sometimes change in personnel is necessary to correct the path of a team.
As Dwelo has grown, we’ve generally made promoting from within a priority. A software engineer was promoted to senior architect. A customer support rep was promoted to quality engineering. Field technicians have been promoted to sales development representative, field service managers, project manager, and technical product manager. Our director of sales and director of project management were promoted from within. On and on, Dwelonians that have proven themselves have been promoted, not based on friendship or politics, but based on merit.
It’s true that this is a startup environment. Sometimes that can feel like being thrown in the deep end. We’re moving fast and building the airplane as we fly it. Not everyone is meant to work at a fast-growing company like this, but those that can succeed in this type of environment find it very rewarding. We’re sorry Dwelo was not the right fit, and we wish you the best of luck in your future endeavors.
