Low pay for what they expect - Client Service Representative ADP Employee Review

1.0
20 Jul 2019
Recommend
CEO approval
Business outlook

Pros

Decent pay starting out, 401k match is high and benefits aren’t too expensive. Have stock purchasing options. Gym and doctor on site. Decent building and parking is nice.

Cons

They start you out at 18.75 an hour in FL, which is ok for the area, but much lower than what payroll processors make who use the program. You will teach people who get paid 2-3x more than you to do their job. They will only promote a few % of people. Most people quit within the year due to being overworked and not supported. They have mandatory overtime at the end of the year, and guilt you into working more, like skipping lunch, during the busy season. You will not be promoted if you do not do extra OT. Management is lacking in experience on the program, so they are hesitant to jump on calls that get escalated. You will have a service lead, but that person is shared between 6-12 individuals and you have to jockey for time. Most tech leads have only been with the company for a few months longer, so sometimes you have to go to another lead for help, waiting even longer. Clients have no idea how many cases you have, and management expects you to get back to people immediately via email, as well as answer phones non stop without getting time to work on open cases.

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ADP Response
6y
Thank you for sharing your review and feedback with us on Glassdoor. We are sorry to hear about your disappointing experience. We will share your insights and advice with our leadership, so we can better improve our current process and experience for associates.

Explore other reviews about ADP

5.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

If you get a good team, you're set for life. The teams here can be amazingly supportive and always advocate for work/life balance.

Cons

The company talks a lot about lateral movement and job growth, but I know a lot of people who come here to stay at the same job forever. If you like somewhere comfortable and no movement, this is your place. But if you're ambitious? This isn't the place for you.

1
2.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
1w
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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