2.0
15 May 2014
Anonymous employee
Former employee, more than 1 year
London, England
Recommend
CEO approval
Business outlook
Pros
There was a good atmosphere amongst the team.
Cons
Managers were too competitive and political which resulted in confused metrics, goals and handballing of support issues. In particular, setting KPI targets that didn't reflect the aims of the work & showing a basic understanding of IT support. The managers simply forgot to renew several contracts (they then panicked when replacing the staff).