Unprofessional - Customer Service Representative Adecco Employee Review

1.0
5 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Non i can think of

Cons

So unprofessional. They called me for training week and when i went there they sent me back home saying the other people didnt show up i wasted bus ticket for them. The week after the people who were supposed to start with me didn't come so they threw me in the deep end with no enough training. They had training space but because no one else took the job other than me they expexted me to start taking calls with people who were there for years and when i'm struggling no one would help. I took 10 mins toilet break and they were moaning about it. Avoid this place. No wonder the other people didn't show up.

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Adecco Response
1y
Hi, thanks for your review, and we are sorry to hear that you are unhappy with the experience you have received with the company. Please can we ask that you reach out to our team, either via e-mail or our dedicated helpline via the Contact Us page below and a member of our team will be happy to investigate this further for you. https://www.adecco.co.uk/contact-us.

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5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The team was great to work with

Cons

Could have used an additional recruiter for the time I was there to free up the store manager to meet with more clients

1.0
27 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Onboarding for new hires was smooth

Cons

My experience with Adecco Staffing Agency reflects a significant disconnect between the expectations set during onboarding and the reality of assignment execution. There appears to be a consistent misalignment between candidate skill sets and the roles they are placed into, which not only undermines performance but also creates unnecessary inefficiencies for both the employee and the client organization. Assignments are often presented without full transparency regarding scope, schedule, or operational requirements, resulting in frequent adjustments that disrupt workflow continuity and personal planning. Additionally, there is a notable deficiency in accurate and timely reporting. Communication regarding assignment details, schedule changes, and performance expectations lacks consistency and clarity. This creates ambiguity in accountability and limits the employee’s ability to effectively manage deliverables. From a process standpoint, this reflects weak coordination and insufficient control mechanisms within their staffing and reporting systems. Most concerning is the apparent lack of advocacy for the employee. A staffing agency should function as an intermediary that ensures alignment between employer needs and employee capabilities while also safeguarding fair treatment and clear communication. In this case, there is a perception that employee concerns—particularly those related to schedule changes, workload expectations, and workplace conditions—are not adequately addressed or escalated. This ultimately results in a work environment that feels transactional rather than supportive, with limited consideration for employee well-being or long-term success.

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