Another one bites the dust - CX Specialist Airbnb Employee Review

1.0
11 Jul 2017
Recommend
CEO approval
Business outlook

Pros

Food $2000 Airbnb coupon/year Dog friendly Work from Home policy

Cons

Working for Airbnb used to be a pleasure. The company felt like a start up and the work environment was great: friendly, no pressure, great culture, great people, etc. However in the past few months everything has changed, and Airbnb does not feel like a family anymore. The culture is definitely gone. The management is really poor, full of broken promises, and there is no growth opportunities (moreover if you don't get the right connections, you don't get the job). No actions are taken following up global surveys with bad feedback, and managers avoid scheduled questions/answers in the agenda during team meetings. Employees are treated like children, and some of the leads take pleasure humiliating them in front of other employees. More and more people are leaving the company, and the turnover just keeps increasing. The work environment also gets more and more controlled, and from best place to work Airbnb became a simple highly regulated call center.

Explore other reviews about Airbnb

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Airbnb's mission of creating a world where anyone can belong anywhere strongly resonates with me. I'm excited by the opportunity to build products that operate at global scale and directly impact millions of users. My background in full-stack engineering, distributed systems, cloud infrastructure, and AI-powered applications aligns well with Airbnb's focus on innovation, reliability, and exceptional user experiences. I am particularly attracted to Airbnb's engineering culture, emphasis on ownership, and commitment to solving complex technical challenges while delivering meaningful value to hosts, guests, and communities worldwide.

Cons

One challenge of working at Airbnb is the complexity that comes with operating a global platform at scale. Engineering teams must balance reliability, performance, compliance, and user experience across many markets and stakeholders. While this can make development and decision-making more complex, it is also one of the aspects that makes the work technically interesting and professionally rewarding.

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