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Airbnb Reviews

Updated 16 October 2017
521 reviews

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3.8
StarStarStarStarStar
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Airbnb CEO & Co-Founder Brian Chesky
Brian Chesky
389 Ratings

521 Employee Reviews

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Pros
  • Great Management/Support for Work/Life Balance (in 20 reviews)

  • Some great benefits, lyft for work,travel coupons etc (in 32 reviews)

Cons
  • But work/life balance is possible (in 50 reviews)

  • Growing pains currently as the company scales at uncharted rates (in 29 reviews)

More Pros and Cons

  1. Helpful (1)

    "Test"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay, holiday, sun. Beers vacation

    Cons

    Work too hard to enjoy life

    Advice to Management

    Hire better people today


  2. Helpful (7)

    "Airbnb"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Airbnb full-time

    Pros

    You have some great execs who came in with leadership experience running a big team whom you can learn from.

    Cons

    The HR leadership team is very political, short sighted and never spend any time with the team coaching, guiding and role modeling the core values of the company.

    Advice to Management

    Get rid of the HR leadership team


  3. Helpful (2)

    "Great place, not perfect like San Francisco"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time

    Pros

    Exciting and ambitious company, good people, fun and friendly atmosphere, office trips, travel coupon perk.

    Cons

    Minimum amount of holidays, gaps between the local offices and San Francisco headquarter, lack of processes and structure can result in chaos.

    Advice to Management

    Create and provide better structure for the team and communication. Improve connection and communication between the local office and San Francisco.


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  5. "Great place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Airbnb full-time

    Pros

    Super inclusive culture, people genuinely want to help you succeed, many opportunities

    Cons

    Can be soft on underperformers, lots of moving around, salary isn't great


  6. "Nice job there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    A good salary... Friendly senior.... Considered working hours..... And a condusive working environment.Almost all the good expectations a ln employee expects are met here.

    Cons

    The location of the central office is not well established, sometimes hard to reach incase of hard traffic. And.employees appreciation is not employed as a motivation means

    Advice to Management

    Try to Appreciate and show your employees that they do matter


  7. "Great place to work, if you like dealing with customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Airbnb full-time

    Pros

    Great environment and competent management. Friendly colleagues.

    Cons

    The job itself can be very challenging at times and training doesn't give you all the tools you need to deal with the customers.

    Advice to Management

    Keep going like this! Maybe I would work on the training sessions to help employees in dealing with customers.


  8. Helpful (5)

    "Photographer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Listing Photography Specialist in London, England
    Current Employee - Listing Photography Specialist in London, England
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Interesting work seeing the way different people live, pays mileage, commissions come to you, you don't have to go searching for them

    Cons

    Derisory pay for quality of work demanded. No rise in three years. None of the benefits, such as subsidised travel, meals, healthcare, are offered to photographers. Although they say Airbnb is a team, we are always on the bench!

    Photographs of quality, they say, make much more money for property owners, and therefore for the company. So why do we get treated so badly?

    Advice to Management

    Show some appreciation for the photographers who are making you rich!


  9. "Super slick interview process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Approves of CEO

    I have been working at Airbnb full-time (Less than a year)

    Pros

    The interview process at Airbnb was super slick, super informative and ultimately made me realise I joined the best company. Short snappy and to the point Skype interviews to kick off the process were brilliant. On top of this the cross functional interviews made me truly understand the culture and what I was looking to be part of.

    Cons

    Honestly, there weren't any. The communication and whole process was fantastic.

    Advice to Management

    Continue doing such a great job, it really works and made me feel right at home throughout the process.


  10. "New hire review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Lead in London, England
    Current Employee - Design Lead in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It's a very creative environment. People are happy to share ideas. I feel empowered to get work done. I am free to manage my own time. I'm surrounded by talented and kind people. I feel like I can make a difference.

    Cons

    Work/life balance is not resolved and this means I am away from my family too much. Not enough structure or clear process. Feels like we're constantly creating the rules as we go, which is exhausting. Not happy with the hierarchy of my department – doesn't feel like the best or most experienced people are in control.

    Advice to Management

    Create better and clearer processes for us to work to. Make better decisions on who our leaders are. Learn from mistakes. Give people more time to get their work done.


  11. "Genuinely great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AirSupport Technician in Portland, OR (US)
    Current Employee - AirSupport Technician in Portland, OR (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time (More than a year)

    Pros

    Focused on customers
    Amazing office environment
    Care about employee success
    Rapid growth

    Cons

    Still ironing out some kinks as a young company

    Advice to Management

    Continue to do a great job!


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