Airbnb Reviews

Updated Jul 30, 2021

To filter reviews, or .

Found 1,291 of over 1,712 reviews

4.2
85%
Recommend to a Friend
91%
Approve of CEO
Airbnb CEO & Co-Founder Brian Chesky
Brian Chesky
827 Ratings
Pros
  • "great culture that helps you remain competitive(in 76 reviews)

  • "Delicious and healthy free food(in 62 reviews)

  • Cons
  • "The working hours required are hard to balance work life balance(in 70 reviews)

  • "Airbnb's hypergrowth has caused growing pains at times and being an employee means that you're along for that ride and all that comes along with it(in 37 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 3 years

      Great place, everyone works super hard

      Jul 5, 2021 - Program Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people, good pay, shares, travel credit to use Airbnb. Interesting work, always varied and challenges. You can really make a difference and ideas for improvement are welcome.

      Cons

      Growth and level framework is not clear and often appears very inconsistent across teams

      Continue reading
      Be the first to find this review helpful
    2. 5.0
      Former Employee, more than 3 years

      Great company and culture!

      May 3, 2021 - Operations Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company and culture Fast paced and always learning Amazing support from peers and managers

      Cons

      High workload Intense working environment at times

      Be the first to find this review helpful
    3. 5.0
      Current Employee

      Amazing Experience

      Oct 19, 2020 - Account Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture and company Loved the teams and product development Very flexible on work practices and good communication overall I learnt a lot in little time

      Cons

      Hard to understand a career progression Hard to change job within the company

      Be the first to find this review helpful
    4. 3.0
      Former Employee

      It's ok

      Jan 28, 2021 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Breadth and scope of work, colleagues

      Cons

      Salary, work life balance, management

      Be the first to find this review helpful
    5. 4.0
      Former Employee, more than 3 years

      Great culture, benefits and work/life balance

      Nov 2, 2020 - Community Organizer in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent food programme, a strong sense of community within the office, lots of office socials (pre-Covid-19), a calm whilst exciting atmosphere in the office, lots of space for creativity. Great salary and lovely colleagues.

      Cons

      There aren't enough career development opportunities. The business is doing a lot of work on diversity and belonging, but still there is disproportionate representation of the BAME community in the office.

      Be the first to find this review helpful
    6. 2.0
      Former Employee, more than 3 years

      Great community, disappointing company.

      Jan 17, 2020 - Market Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The community is inspiring and Airbnb offers a great experience for most guests. Most staff really care about the world around them. Some incredibly smart and inspiring people used to work here, and a few of them are still around.

      Cons

      Large, slow moving bureaucracy. Completely impersonal experience as an employee. Real lack of strategic focus or understanding of users from middle management. Highly political culture. Complete misalignment of organisational design vs. problems that need to be solved. Very far from meritocratic. Not enough people with experience of making genuine impact when dealing with uncertainty. Collective decision making is worse here than in any other company I have ever encountered. Fear driven decision making.

      Continue reading
      1 person found this review helpful
    7. 5.0
      Former Employee, more than 3 years

      Salary Review

      Sep 7, 2020 - Digital Media Manager EMEA in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      · Company Culture and its Core Values · Continuous Learning Opportunities · Flexible Working Policy · Opportunity to work with people from across the world · Secondary Benefits

      Cons

      · Growth Opportunities in Region · Meeting-Heavy Culture · Can be Stressful at Times

      2 people found this review helpful
    8. 3.0
      Former Employee, more than 1 year

      Typical tech company - good benefits, poor cascade of information & inability to stick to clear plans

      Aug 12, 2020 - Market Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      + Amazing colleagues, some of the brightest people I've ever worked with, learned a lot from my direct co-workers. Attracts great talent + Good salary, transparent levelling across genders and external/internal levelling + Good pension & parental benefits

      Cons

      - Poor cascading of information from decision makers to employees - Chaotic plans for too many future goals, lack of clear vision to be able to build towards - Unclear career progression leads to too many people staying in roles they have outgrown

      Be the first to find this review helpful
    9. 5.0
      Former Employee

      Good

      Jun 15, 2020 - Graphic Designer in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good money, good people, good vibe

      Cons

      Lot of overtime, small office, angry boss

      Be the first to find this review helpful
    10. 5.0
      Current Employee

      Great

      May 2, 2020 - Property Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company, looks after staff

      Cons

      Cant think of anything right now

      Be the first to find this review helpful
    Viewing 1 - 10 of 1,291 Reviews

    Popular Careers with Airbnb Job Seekers

    JobsSalariesInterviews

    Work at Airbnb? Share Your Experiences

    Airbnb logo
    or