2.0
13 Jan 2021
Former employee, more than 3 years
Hudson, OH
Recommend
CEO approval
Business outlook
Pros
Benefits are great and the pay is decent with the possibly of raises each year.
Cons
Agents are rude, have to take 3-4 chats at a time all day because they are short staffed from cuts, have to do another dept job that they made cuts to, metrics are impossible to meet, mandatory WFH right now but they make you use your time off if you have power or internet outage even if you cannot control it, upper management does not listen or care about your concerns.