Pros
some great people, very hard-working and decent all around. have known some co-workers for over 20 years now. local management are decent, but powerless to do much of anything to actually help us with our jobs. some managers do air our complaints to the office mgr, though in vain.
Cons
excessive workload, and has gotten worse the last 2 years. layoffs simply leave the same work to spread over fewer people, but they always throw convenient stats at us that show otherwise, as if we're morons and don't know when we have too much work. the Allstate logo should be there with the dictionary definition of micro-management, they're the best at it! I'm amazed I'm still allowed to go use the restroom without approval, but that'll change soon no doubt. Very weird to see the dramatic shift in the respect (lack of) factor that claims people get. It's as if management is entirely unconcerned and actually annoyed at ANY feedback we want to share with them. They seem to be using the economy-based fears to their advantage now, but in the long run it will cost them loyalty from their employees. And of course, they will again blame the employees for whatever ills the company suffers by management's lack of common sense. Motivation here is based upon negative reinforcement principles, known for years to be the absolutely least effective and most destructive model a company can possibly use. Didn't used to be this way, have no idea what dopes have totally altered the entire management style of this company, but whoever they are, THEY need to go so that employees can do their work and be left alone to do it without constant fear of punishment for making mistakes, which have a positive correlation with workload (DUH). A mistake cannot simply be acknowledged, learned from, and left behind as it should be, it needs to be analyzed by 10 people, reviewed ad nauseum, then presented back to the employee for an explanation. My explanation generally is that I'm so busy, of course I'm going to make even MORE mistakes, giving me LESS time to explain why I made them!!! It's unreal. And not amusing, either.