5 Jun 2019
Anonymous employee
Bullhorn Response
6yThis review hit us, including me personally, hard. It took a while to respond to this review because we wanted make sure that we’d communicated an action plan to the team first. It's clear that senior leadership wasn't a good job listening to the needs for change in support. As a result, a lack of trust surfaced in this part of the business. We have since gone out on a listening tour, and based on what we learned we have kicked off a number of initiatives so that we can be more receptive to changes that are needed in the business. For instance, we've established an ambassador program to formalize a process for surfacing new ideas for how we can create a better work experience. Other initiatives are also underway as described in a recent town hall. Nevertheless, we understand that we have a lot of work to do win back your trust, and we hope that you will stick with us as we embark on this transformation. And, as always, if you want to talk to me directly, just message me on slack or email.