Culture irreparably deteriorating - Account Manager Cengage Employee Review

Thank you for sharing your perspective and for your more than three years of contributions at Cengage Group. We know that system changes and organizational adjustments have been challenging, and we are working hard to improve our ordering platforms and customer-facing processes so they better support our teams and customers. These transitions take time, but addressing them is a top priority. As a for-profit company, we have a responsibility to optimize results for our shareholders, just as most retirement and 401(k) funds invest in companies like ours with the expectation of sustainable returns. At the same time, we recognize that our long-term success depends on the talent and dedication of our employees. That is why we emphasize inclusion and belonging hand in hand with a merit-based culture, guided by our Credo: we are responsible to and for each other. We value your feedback as we continue to strengthen our operations and culture, and I want to thank you for your commitment during this period of change. — Michael Hansen, CEO