Customer Service Representative II - Customer Service Representative II Centene Employee Review

2.0
1 Feb 2018
Recommend
CEO approval
Business outlook

Pros

The best thing was this company was new to San Antonio so there was plenty of job opportunities and pay is really good.

Cons

Everything, Management is bad, they dont work with you if you need time off, If one of management doesn't like you they will all turn on you, if you need help good luck finding someone to help you, the floor walkers don't even know what they are doing the customer service reps know more than the floor walkers do, they even know more than some of the management. Management needs major improvements they need to get rid of all the managers that currently run the show and put on people that actually cares about the companies needs. The training is too short they need to extend the training from 4 weeks to 12 like most insurance companies do there is too much valuable information that is not being shared with the employees because training is too short. When training is over they basically throw you into the water with no life jacket and its every man for themselves. If you need assistance good luck finding someone who knows what they are doing

Explore other reviews about Centene

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fast paced work environment, inclusive culture shift, leadership

Cons

Remaining old-school culture, frequent layoffs, employee development lacking

1
3.0
12 Jun 2017
Recommend
CEO approval
Business outlook

Pros

I loved the work and for 6 years was happy with what I did. I knew I made a difference and did my job well. Not many has the same skill set I did and there was always work to do.

Cons

1. It's an old white boys club. I say that as a white individual. It sucks that's how MFN rolls. They say they value diversity but they don't. They will have a token diverse person in an exec role but they're there to be a face, not make any changes or impact. 2. They pay really well but that hurts when you leave. 3. They layoff the good people and keep the undereducated white males. Why? See #1 above. 4. They don't want you if you are female and over 40. Think I'm lying? See the number of females 40+ who got hit in the January "reorganization." 5. HR is a joke. Talent acquisition couldn't find their rear ends with both hands and a map. So many excuses on why they didn't do their jobs. 6. MFN said the HealthNet employees needed to learn the Centene way and the Centene way would prevail. He lied. 7. They never entertained the idea of working from home. At all. Even a 25% WFH option would cut costs and improve morale.

530
avatar
Centene Response
7y
Thank you for taking time to leave a detailed review. Your commentary is already helping to make us better. We strive to prioritize the success of our employees and want them to feel supported. Centene Corporation is fully committed to an inclusive work space where all feel welcome and valued. Again, thank you for your comments.
See reviews by: Helpful|Rating|Date|All