Good experience building, but call center challenges persist - Licensed Financial Services Representative Charles Schwab Employee Review

Great work environment Excellent values and customer advocacy

Limited growth outside of client facing roles.

Great clients, decent benefits, acceptable pay, excellent training for when you move on.

Pay below competitors, constant inbound calls, stringent metrics that tighten annually, middle-of-the-road work-life balance. Schwab used to have great culture, but it becomes more "corporate" every year and with every new CEO. The "Executive Council" is wildly out of touch with frontline employees and needs to stop passing the buck of employee dissatisfaction into the managers.