good company - Customer Service Representative Citi Employee Review

4.0
16 Feb 2026
Recommend
CEO approval
Business outlook

Pros

cared a lot about their employees in many ways, benefits are great, easy to move up and great opportunity to move to different positions. Flexible with time off.

Cons

nothing really bad to say

Explore other reviews about Citi

5.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

Very good atmosphere and great place to start your career and get mentors

Cons

Long hours and no work life balance which is ok

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Hybrid schedule right out of “training” and FT WFH privilege came much faster than expected. There are some great benefits. Job confidence as

Cons

Training was a waste of Citi’s money and a train wreck. Facilitator was all over the place. Normally there’s a flow to training, there was no flow and it was all over the place. OJT felt like sinking or swimming.

See reviews by: Helpful|Rating|Date|All