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      Citi

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      Good job for someone who likes taking down fraudsters - Fraud Ops Specialist Citi Employee Review

      3.0
      12 Mar 2026
      Fraud ops specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      -Good benefits packages -Remote work is possible -Growth opportunities

      Cons

      -The company focuses on meeting average handle times over every other metric, including customer satisfaction, and they will quickly place you on disciplinary action if you do not strictly meet the goal for handle times.

      Explore other reviews about Citi

      5.0
      3 May 2026
      Equity research analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Very good atmosphere and great place to start your career and get mentors

      Cons

      Long hours and no work life balance which is ok

      3.0
      4 May 2026
      Fraud operations specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid schedule right out of “training” and FT WFH privilege came much faster than expected. There are some great benefits. Job confidence as

      Cons

      Training was a waste of Citi’s money and a train wreck. Facilitator was all over the place. Normally there’s a flow to training, there was no flow and it was all over the place. OJT felt like sinking or swimming.

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